Head of Customer Experience, Germany
Berlin
Vollzeit
Amazon Deutschland Services GmbH
… to the wider business teams and partnering with them to drive bespoke VoC strategies and programs. The Head of CX is responsible for DE Customer … the Amazon.de website, through to the point they place an order. The CX team are responsible for reactive messaging to the customer service (CS) … to reduce returns, reduce returns-related contacts, gimprove processes for CS adaptation of sustainable solutions via Product Lifecycle Support (incl. …Program Cs Berlin
Program Manager, Customer Experience DE , DE CX & VOC
Berlin
Vollzeit
Amazon CS Berlin GmbH
… customer problems with the intent of eliminating them. Our role is to advocate for customers by providing compelling business cases, making … remains unaffected by this. About the team The DE CS Customer Experience (CX) team works to create the most customer-centric experience possible … Service (CS) and DE Retail as well as other Amazon teams (i.e. QA, EU CS Colleagues, etc.) Identify customer pain points, define a roadmap and …Experience Cx Cs Berlin StellenangeboteSpecialist (m/w/d) Voice-of-Customer (VoC) - International CX Strategy
Essen
Vollzeit
Aldi Nord
… ideally with 1 year of experience working with Qualtrics and/or further VoC suites (e.g. Medallia, GetFeedback) Optionally, knowledge of CRM tools … design, media, innovation At least 3 years of work experience in a (CX) Consultancy, in Innovation or Program Management, Behavioral Psychology, … customer-centricity:You will actively shape the expansion of the Qualtrics product portfolio and contribute to expand the Qualtrics footprint within …Program Manager Customer De Voc Amazon Berlin