Product Support Engineer in Hamburg bei EVIDENT Europe GmbH
Product Support Engineer (m/w/d) in Hamburg bei EVIDENT Europe GmbH
We are currently seeking a Product Support Engineer (m/w/d) for our team Service/ Product Support Service in Hamburg.
Tasks
- In your role as Product Support Engineer EMEA, you are responsible for the product support (hardware, software) of an assigned microscopy portfolio
- You work in an international customer-centric environment, helping us understand customer issues quickly and fix their problems
- You manage and conduct technical training of field service engineers and Service Partners
- You clarify technical requests from customers and coordinate the required next steps, such as sending out a Field Service Technician/ Service Partner or to ask the customer to send in the defect product
- As part of an international team being responsible for EMEA region you are the focal point of contact for technical requests
- You provide technical (e.g. product installations, spare part advice) and applicational (e.g. product handlings and settings) remote support to external and internal customers (e.g. customer care, back-office, sales, …)
- You are responsible for in-house service & will visit customers for on-site support
Requirements
- Professional background in biomedical, electronics, mechanical or similar engineering field
- Very good PC hardware and software knowledge
- Good management & organizational skills
- Good user-level knowledge of MS O365
- Very high level of customer centricity and quality awareness
- Ideally years of experience in the technical service of optical measurement & monitoring equipment
- Excellent communication skills across all levels of the organization and with external customers
- You enjoy traveling up to 20%
Benefits
- Flexible working hours, 50% remote work possible
- 30 days of holiday per year
- 13,5 salaries a year
- Modern office and inspiring working environment
- Subsidized meals in the neighborhood of our office (Stadtküche)
- Public transport ticket (100% subsidized) or free parking space
- Bike leasing
- Subsidy fitness first gym
- Employee Assistance Program to support your health, mental and emotional well-being
- Comprehensive company pension scheme
- Joint company events and activities
Evident Europe GmbH is an equal opportunities employer and we look forward to receiving your application.