Business Analyst Customer and User Experience in Hannover bei E ON Digital Technology GmbH

E.ON Digital Technology GmbH | Permanent | Part or Full time

You have a passion for technology and want to make the world a greener place?

Then become a changemaker (f/m/d) and join our team as a(n) Business Analyst Customer and User Experience (f/m/d) at E.ON Digital Technology (EDT).

E.ON Digital Technology plays a key role in shaping the energy transition by leading E.ON’s digital transformation across Europe. We explore new paths through developing ideas, breaking new ground, making visions reality, and bringing new technologies to life. In flexible working models and teams, we deliver sustainable technology solutions to meet the energy challenges of tomorrow.

Your tasks

• Take care of 80.000 users and improve their experience with our services and IT tools
• Analyze technical, incident and feedback data from different tools (Service Now, Nexthink, Qualtrics) and carve out main polluters as well as other significant findings

• Translate numbers, data and facts into content-related improvement potential and derive meaningful actions with the collaboration of service and product owners
• Develop project plans and schedules for activities improving the user experience
• Monitor progress of action plans and report status to national and international stakeholders, including senior management
• International stakeholder management with the clear target to improve the user centricity

Your profile

• Completed studies in business administration or a comparable qualification
• Exceptional analytical skills and a high affinity for numbers
• Professional working experience of at least 5 years in relevant positions
• Strong project management skills

• Mid-level understanding of modern digital technology
• Experience in working in international, cross-functional teams
• Fluent in German and English
• High willingness to travel regularly in Europe

Benefits

• We provide full flexibility: Do your work from wherever you want in Germany; of course including all our great offices(from Hamburg to Munich). You want even more? Go on workation for up to 20 days per year within Europe.
• Recharge your energy: You have 30 holidays per year (Christmas and New Year´s Eve are always free days). Yourbattery still needs charging? You can exchange parts of your salary for more holidays or you take a sabbatical.
• Your development: We grow – and we want you to grow with us! We support you with individual trainings and push yourpersonal and professional development to the next level.
• We elevate your mobility: From car and bike leasing schemes to job tickets for most of our locations– your way is ourway.
• We also think ahead: With our company retirements scheme and a great insurance package we take care of your future

Do you have questions?
For further information please contact Karin Scholten, karin.scholten@eon.com.

What you need to know:
Job Req ID: 217013
Contract type: Permanent
Working time: Part or Full time
Company: E.ON Digital Technology GmbH
Location: Bayreuth, Berlin, Essen, Frankfurt am Main, Hamburg, Hannover, Köln, Landshut, München, Potsdam, Regensburg, Rendsburg, Würzburg
Function area: IT/Digital; Process Management; Project/Program Management; Quality Management

Inclusion

It is important to us that people with disabilities have access to a fair application process, providing them with an opportunity to shine. Therefore, our representative body for severely disabled people will be included in the process from an early stage. Please let us know via the application form if you require technical or organisational adjustments during the application process. We will strive to make the required aids available.

Should you not be able to apply online and want to speak someone in person, please contact your local recruiter.