Customer Success Manager in Berlin bei Volta Trucks

We are looking for a Customer Success Manager to join our TaaS (Truck as a Service) division.

We're working to solve some of the most challenging environmental problems in city centre, last-mile logistics, which means an opportunity to have a significant impact on the world around us, and what it will look like in the future, from your very first day.

You'll be joining a world class team, backed by top investors that all believe in the future we are creating. We have ambitious growth plans for 2022 and beyond, scaling our team and activity at an exciting pace. We are a people-led company focused around creating an exceptional business, and all employees have a high level of autonomy and a platform to make a real impact.

Please note: Due the nature of this role, only candidates fluent in German and English will be taken into consideration

What you will do:

• Lead the Truck-as-a-Service onboarding process for several customers, project managing the setup of everything from charging infrastructure installation, training, and any required customization to our maintenance and servicing offering

• Work effectively with the electrical engineers to develop best practices for charger infrastructure project management

• Seeking retention rate and growth across different service offering

• Help to create the Volta Customer Success process and handbook

• Manage key accounts and initiate conversations with customers about scaling up their electric fleet operations

We would like you to have:

• Experience of electrical infrastructure project management

• Previous experience of a customer success or related customer-facing role

• Excellent communication skills, a willingness to explain things, and the ability to distil complex processes into an understandable format

• A collaborative approach with a can-do mindset and an ability to energize teams

• The ability to work autonomously in the fast-paced, complex and ambiguous environment of a start-up

A typical Volta Trucks person:

• Thinks and acts in a non-traditional way.

• Closely shares our values of safety, sustainability and electrification.

• Is action-orientated, proactive and works at pace.

• Is transparent, progressive & entrepreneurial.

• Is adaptable, resilient and open to change.

What working here will be like:

• We are a small, fast-growing team so you will have a high degree of ownership and accountability, and you will be directly exposed to all areas of the business.

• We are a start-up, so don't have a lot of structures and processes. Things change quickly and we acknowledge when we get things wrong and change direction.

• We are a diverse business, from many nationalities and backgrounds.

• We really value our people. We have a flexible & remote work environment and a great benefits package & pension scheme

• We are committed to creating a first-class work environment. Every employee has a voice and we encourage open communication.