Customer Care Specialist in München bei DAVID Systems GmbH

As a member of our Customer eXperience Group, you would be servicing and supporting our customers and partners with high-quality results building on already strong relationships. You will love to make sure our customers get the most out of our software. You will provide solution-oriented advice to end users and actively work with your stakeholders (3rd level) to find solutions.

Your tasks:

• Engaging with existing and potential customers to understand their needs and build long-term relationships
• Care for constantly improving customer experience
• Live the journey of resolving customer issues from start to closure
• Collaborating with other departments, as well as our international partners and 3rd-party vendors

• Completed studies in Media Technology, Computer Science, Audio Production or equivalent work experience
• Experience as a Support-, Service- or IT Specialist in a software company or media organization
• Know-how in several of the following technologies: Radio/Broadcast Automation, Networking, SQL and other databases, HTML, JavaScript, Windows Server deployment and administration, IIS, Linux, Virtualization, Containerization and Cloud technologies, common audio and video formats, DAW’s etc.
• Self-motivation, solid time- and project management skills
• Fluid written and verbal capabilities in English, other European languages desirable
• Strong customer focus and willingness to travel on a regular basis

• The possibility to become a recognized expert in the booming audio business
• Exceptional autonomy to develop your abilities in an agile environment
• Flexible working hours and a good work-life balance in an office-led, but remote-work friendly company
• A diverse company culture connected with major organizations worldwide
• A leading company in the radio industry for over 30 years, privately owned with flat hierarchies
• Modern business locations in the hearts of Munich and Berlin, easily accessible by public transport or bicycle, Montpellier in France is an option too

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Since 1991, DAVID Systems, headquartered in Munich, Germany, with offices in Berlin and Washington D.C, has been providing open, customizable, and scalable enterprise software to the audio industry and its rich media workflows. We are proud that our products and services are trusted by many of the largest and most innovative radio stations & media companies worldwide including the German ARD, the Swiss SRG, RTL102.5 in Italy, France Médias Monde, NPR in the USA and NRK and P4 in Scandinavia.
Our success comes from our ability to listen and adapt to the needs of our customers. We focus on innovation as this applies to our products, but also determines the way we work together, share ideas and organize teams. Everyone is called upon to make their personal contribution to our success. In DAVID, we value clarity, appreciation, diversity, and transformation; altogether, we work with flat hierarchies and have an international culture. Each team member is respected and appreciated; a team player, taking more and more responsibility in an increasingly self-organized environment.