Client Service Officer in Frankfurt am Main bei ABN AMRO

Client Service Officer (m/f/d) in Frankfurt am Main bei ABN AMRO

ABN AMRO

Client Service Officer (m/f/d)

At a glance

ABN AMRO is a leading international bank with a primary focus on Northwestern Europe, total assets of around € 400 billion, presence in 13 countries and with 20.000 employees. More than 700 employees in Germany offer financial services to corporate, private and institutional clients in our office in Frankfurt am Main and other branches throughout Germany. As an integral part of the Leveraged Finance team, we offer you the opportunity to gain first-hand experience in the interaction with our private equity clients and gain insights into the various process’ within a Leveraged Finance transaction. We promote the independence of our employees and value personal development. Become part of the ABN AMRO Leveraged Finance team!

Your job

Acts as contact for clients and colleagues for day-to-day commercial (and operational) business
Establishes and maintains contacts with clients to make proposals for improving the efficiency and standard of payments and cash management services
Coordinates contacts between clients and internal stakeholders
Pro-actively suggests improvements w.r.t. products, procedures, in order to enhance the execution of activities and the collaboration with other departments to achieve more client satisfaction and efficiency
Gathers relevant information to support the team in preparation & administration of relevant processes, e.g. KYC and Credits in accordance with the Banks policies
Is responsible for carrying out administrative tasks in relation to contacts with clients & prospects, in order to ensure that proper administrative records are kept in the relevant systems
Is responsible for carrying out monitoring of transactions in accordance with the Bank policies
Deals with Technical enquiries regarding the banks online banking system and EBICS, the local multi banking standard for the transfer of payment data
Proactively follows up and updates MI, such as entering meeting minutes, recording agreements, entering contact details and clustering clients so that client information is available to all relevant parties
Sets up contracts for e.g. Direct Debits
Performs event driven and periodic KYC reviews in a timely manner
Processes account pledges (Pfüb), enquiries by authorities etc.
Actively expands his/her knowledge relevant to the tasks

Your profile

1- 5 years relevant work experience
Relevant banking training
Experience with bank products (e.g. cash management, trade & guarantees)
Flexible, responsible and team-minded
English/German (written and spoken)

We are offering

We offer you a challenging and international environment. You will work with colleagues with passion for the job and who have a high standard for performance. You will be offered an excellent opportunity to develop yourself. ABN AMRO is driven by its purpose ‘banking for better, for generations to come. At ABN AMRO, we use our knowledge, expertise and network to help our clients within and outside the Netherlands achieve their goals based on responsible decisions. Our clients’ interests always come first. We want clients to understand our products, and we sometimes say ‘no’ if a product involves a risk that is too high for the client. Putting clients’ interests first also means communicating in plain language and crafting smart solutions that genuinely make a difference. That is our goal.