CIS Learning Center Welcome Desk Assistant in Schkeuditz bei DHL Express

Would you like to further your career in the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

DHL Express Network Operations European Head office manage and monitor the performance of the various processes and procedures that allow a shipment to progress through the DHL network. We work closely with different business functions to drive improvement and innovation. We are more than just a company, we live and breathe our values and are made up of passionate people.

New established Network Operations Certified International Specialists (CIS) Learning Center is seeking for Welcome Desk Assistants f/m/d based in Schkeuditz/Germany to be a part of our global network as a member of the Network Operations Management Team, could this be you?

• To manage the daily operations of the Network Operations CIS Learning Center, focusing on the seamless booking of training rooms, delivering outstanding user experience, and maintaining structured processes.
• Embodies a welcoming spirit, providing guidance to attendees and ensuring effective communication with multiple stakeholders.
• Ensure that all activities run smoothly and efficiently, reflecting the high standards of the Learning Center.
• Ensure that all logistical arrangements are planned and executed meticulously.
• Balance responsibilities, manage communication across various stakeholders, and maintain a welcoming environment that upholds the CIS values.
• Manage the booking of training rooms according to the implemented system/process.
• Maintain and organize the inventory of the storage room, ensuring resources are available and up to date.
• Implement and adhere to the 5S principles within the Learning Center, including process setup and communication in storage, classrooms, lounge area, reception, and multimedia studio.
• Act as the primary point of contact for facilitators, trainees, and other stakeholders, providing timely and accurate information.
• Assist learners with any inquiries or issues they may have during their visit to the Learning Center.
• Organize catering services for training sessions and events as required, ensuring timely and quality service.
• Maintain accurate records of training sessions, attendance, and feedback.
• Participate in continuous improvement initiatives, providing feedback and suggestions to enhance the Learning Center’s operations.

• Completion of secondary school.

• 1-3 years of experience in a relevant field, reception, or administrative support role, demonstrating efficiency and organizational skills.

• Additional coursework or certifications in office administration, customer service, or related fields.

• Experience in customer service or hospitality is preferred, showcasing a welcoming and helpful attitude.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiar with booking and scheduling software.

• Able to use procurement tools such as GET to procure materials and training resources.

• Proficient English and German language skills are required. Spanish language skills are an added value.

• Strong career support in an international environment
• Work for the top employer and Great Place To Work winner 2023
• Multifarious benefit program
• Access to comprehensive learning programs

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now!

CONNECTING PEOPLE. IMPROVE LIVES.
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