The Volunteer Services Centre (VSC) is the center of excellence that provides HR services to more than 13,000 UN Volunteers serving agencies, funds and programmes across the UN system. VSC is responsible for providing timely and high-quality services and contributions in
- Volunteer Deployment
- Volunteer Management
- Payroll Administration
- Related guidance, customized packages and support for volunteers and UN entities globally
VSC works in close collaboration with other relevant sections at headquarters, as well as with Regional Offices and Field Units to ensure seamless and consolidated services in accordance with UN Volunteers Conditions of Service, regulations and rules, policies and internal best practices.
The Operations Associate, VSC Operations Support contributes to the administrative and operational effectiveness of the Volunteer Services Centre (VSC) processes. S/he coordinates with relevant partner-sections to ensure high quality and integrated inputs to the development and optimization of processes, activities, tasks, Standard Operating Procedures (SOPs), and systems that affect the quality of services provided by VSC. S/he also contributes to VSC’s ability to be adaptable, agile, effective and support the continuous improvement of the VSC operations. Under the overall guidance and direct supervision of the Chief, Volunteer Services Centre (VSC), the Operations Associate, VSC Operations Support contributes to the effective administration and execution of processes and transactions ensuring high quality and accuracy of work. The Operations Associate promotes a client, quality, and results-oriented approach. The Operations Associate, VSC Operations Support works in close collaboration with relevant sections in the UNV headquarter, regional offices and field units to exchange information and ensure consistent service delivery. S/he plays a vital role in the capacity building and training of the VSC team and supports the transition towards a fully digital VSC ecosystem. In Addition, the Operations Associate, VSC Operations Support provides administrative support as requested.
Duties and Responsibilities
1. Support the implementation of the Volunteer Services Centre operational strategies
- Continuous review of service delivery and provision of technical advice and ways forward to enhance cost efficiency and effectiveness in the Volunteer Services Centre.
- Ensure results-oriented budget workplans are available and followed up in line with the VSC mandate and the UNV Strategic Framework.
- Support the compliance review of VSC operational activities in the context of relevant UNV/UNDP rules and policies.
- Collection, consolidation, and provision of in