Cisco's operational support organization is responsible for supporting the governmental service provider in its service provision. You will be part of a newly founded team handling all service requests for our customer and enabling them to move forward in their digital transformation. All Cisco products and services are your daily business and you act as a translator between technology and transformation.
Developing and expanding our technology framework and bringing operations to a state-of-the art service is part of our DNA.
In this interesting multiverse we are expanding our team. Service is a key concern of our customers and an investment area for Cisco. Does this sound intriguing to you? Welcome to Cisco.
Drive adoption of Cisco technology within the customer.
As Operations Manager you are the main contact between the customer and the service engineers. Your responsibility is to support the customer in a smooth and process defined operation. You will be assisting the customer in planning and staffing necessary tasks and therefore responsible for coordinating a team of engineers. You are excellent in communicating the needs of the team, clearing roadblocks and how to meet expected plans. Your daily work is supported by processes and frameworks like ITIL are your daily business.
Your tasks include:
- Identifying and classifying work packages.
- Distribute work packages in the team as in opening and managing tickets.
- Coordinating and adjusting software and release planning according to goals.
- Be the main contact person for the customer in all meetings and planning.
- Act as interface between departments within the customer and Cisco.
- Document and optimize process descriptions.
- Support and coordinate incident management and service request management
- Report on incident and problem management.
- Drive adoption of Cisco technology within the customer.
Who You'll Work With
Operations support for our customers is driven by a small team located in Berlin. The team is looking for a highly motivated colleagues, who are willing to embark on our journey in shaping the customer operations support in Germany.
Who You Are
In addition to your ability to work as a team member in a cross-functional and supportive environment, you possess:
BA/BS degree, typically in computer science or similar experience
- 5+ years of professional experience in IT
- ITIL Foundation or higher
- Experience in process structuring and steering.
- CCNA minimum
- Basic knowledge in cyber security operations.
- Development of automation processes.
- Ability to communicate concepts and to negotiates with others.
- Willing to understand new areas and follow IT development.
- Have a strong sense of business acumen and excellent presentation skills.
- Fluent in German and in English speaking, reading, and writing.
Desired skills
Knowledge of process frameworks like ITIL Foundation, or ITIL Specialist (diverse); PRINCE project management certification.
Why Cisco
If you are looking for involvement in crafting the strategic direction of Cisco and Customer Experience, we have a place for you, #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re "old" and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can’t put us in a box!
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and