2024 Field Rep Development Program - Germany in München bei Caterpillar

Caterpillar

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary:

The Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Cat Dealers to drive strategy alignment and customer loyalty.

1-3 year Developmental Program

Customized development plan to understand and learn Caterpillar machines, organizations, and values.

Training

You will start your journey with a 3-month training program (called the MTC Training Class) where you will learn about Caterpillar products, our Services, and the company strategies per industry, participate in influencing skills curriculum, build and expand your network and be exposed to dealers in our Europe, Africa, Middle East (EAME) region.

Rotations

Work in various roles throughout Caterpillar, learning about different initiatives and products to help you advance in your future field position.

Role Progression

Once you exit the program with all the accumulated experience and knowledge, you will need to partner with Cat Dealers to drive strategy alignment and customer satisfaction. Job placements support the employee to eventually become a Field Rep.

Field Rep roles available at the end of the program:

Industry Sales : Develop strategies for a specific industry to win product sales and improve market share
Product Support Operations Rep : Work with Cat dealers and lead them to improve their Service and Parts Operations capacities and capabilities.
Marketing & Sales Operations Rep : Work with Cat dealers and lead them to improve their marketing and digital capabilities.

Please indicate which field rep role you’re interested in on your CV

Additional Info:

This program is open to recent college graduates and professionals with industry experience and is designed to build the employees skill sets within a specific industry; following completion of the program, you will move to either a field-based position supporting Cat Dealers and customers or to another long-term position that will then lead to a field-based role.

What You Will Do:

Build foundational knowledge of Caterpillar, its products, services and customers.
Grow personally and professionally through soft skills development and hands-on technical training.
Collaborate with experts in product development, dealer management, marketing, and sales.
Work in various rotational assignments throughout Caterpillar, learning strategy and products.

Manage assigned territory and serve as a connection between Cat dealers and Caterpillar.

What You Have:

Required Qualifications:

Fluent in English
Requires a marketing or engineering degree (or similar) or the equivalent experience
Must be willing to travel 25%-70% depending on the role
Be willing to live in a different country for up to 3 months for a specific rotation
A valid work permit or EU-25/EFTA citizenship is required for this position
Must have a valid passport through May 2025

Desired Skills:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Examples:

Focuses activities on developing and maintaining positive customer relationships.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.

Decision Making and Critical Thin