Field Service Engineer - Florida in Augsburg bei KUKA

KUKA

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We are looking for Field Service Engineers in the Orlando, Florida area to execute assigned robotic/automation jobs, including onsite installation, repair and follow up.

Short Facts

KUKA
Field Service
Permanent Position

Responsibilities

Provide assistance to KUKA Robotics customers and internal personnel for the troubleshooting and repair of electrical, mechanical and programming problems related to KUKA Robotics equipment.
Manage customer relationships by going the extra mile and representing KUKA with pride and professionalism.
Perform in-house, on-site, and/or telephone troubleshooting, repairs and support of KUKA equipment on an as-needed basis.
Work within a flexible work/travel schedule.
Travel to customer sites on short notice and frequently requires the ability to work long hours to meet customer needs.
Make a complete backup of all software, programming, or configuration changes that were made during the customer visit.
Complete Field Service reports
Develop technical credibility and rapport with customer.
Work with the Service Manager and/or related supervisor(s) to identify individual training needs to maintain and continuously improve skills and knowledge of KUKA Robotics products and applications.
Assist the Sales, Engineering, Assembly, Spare Parts, Shipping & Receiving teams when required following specific guidelines and safety requirements and ensuring on-time, complete and accurate deliveries.
Participate actively in the promotion and sale of parts and services every time an opportunity arises.
Regular travel to customer sites general business errands required – both domestic and international (passport required).

Application Requirements

Ability to read and interpret mechanical, electrical, electronic, etc. prints and other related technical documentation.
Geometric Dimensioning and Tolerancing (GD&T)
Knowledge of the fundamentals of customer service for phone and face-to-face contact with customers.
Structured, proactive and goal-oriented way of working.
Display enthusiasm for complex machine processes in mechatronics, electrical and controls
Intermediate PC skills/knowledge (CS-SalesForce, MS Office environment, Internet, email, etc.)
Strong work ethic, drive to succeed, customer service orientation as well as strong organizational, communication, and interpersonal skills and ability to multi-task and meet deadlines in a fast-paced environment.
Willingness to travel (75% - 90%) for service assignments throughout the USA and some international on short notice and varying duration. Travel to headquarters in Germany may be required for varying duration for training purposes.
Displays genuine interest in helping the customer and solving their problems.
Associate's degree (A. A.) from an accredited two-year college or technical school plus 2 years of experience or equivalent combination of education and related experience.