Eyeo
At eyeo, we transform the internet into a trusted, sustainable and accessible place where users regain control over their experience, content creators and publishers are rewarded for their content, and advertisers and consumers can connect on mutually agreed terms.
eyeo’s market-leading ad-filtering technology powers products like Adblock Plus and AdBlock as well as technical integrations for popular browsers. Our solutions empower users to control their online experience and privacy, while providing monetization for content creators, publishers and advertisers.
In combining our partnerships and our subsidiary products, our technology reaches 300 million monthly active users worldwide.
eyeo is a global employer of over 300 people working remotely in more than 30 countries with offices in Cologne, Berlin, Toronto and Malmö.
eyeo has colleagues based all over the world. We love our diversity and our company culture. We practice an agile, remote workstyle with work distributed in cross-functional teams that span nearly every timezone. Many of our tech teams prefer to work asynchronously. If working remotely isn’t for you, we also have two offices (Cologne and Berlin) that you can choose to work from. Twice a year we come together with our teams for Team Days and once a year we offer an offsite company retreat, Summer Week. By offering remote work and in-person sessions, we have built a hybrid culture that provides a unique dynamic of flexibility and belonging.
As an IT Helpdesk Supporter, you will be responsible for providing technical support across the company. This role is absolutely essential within any organization to ensure business continuity. Your colleagues rely on your technical support to troubleshoot problem areas in a timely and accurate fashion whether it be remotely or in-person assistance. We have a very diverse team with different nationalities and the spoken language is English. The team consists of eight people and is growing.
As the IT industry changes so rapidly, it is expected to keep yourself continuously up-to-date. eyeo expects you to be knowledgeable about all the latest developments, which may involve courses or self-learning through manuals and information supplied by IT or software companies.
You’ll find most IT Helpdesk Supporters work between 9 AM to 6 PM CET, Monday to Friday. While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear. The employee must be able to lift and/or move up to 20 kg. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role.
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