Customer Service Representative in Frankfurt am Main bei Pure Fishing

Pure Fishing

Pure Fishing is a leading global provider of fishing tackle, lures, rods and reels with a portfolio of brands that includes Hardy, Greys, Abu Garcia, Berkley, Fenwick, Fin-Nor, Van Staal, Madcat, Mitchell, Penn, Pflueger, ProLogic, Savage Gear, Shakespeare, SpiderWire, Stren, Ugly Stik and WaterWolf. We have operations in 19 countries and a dedicated workforce conversant in 28 languages. We have office bases in Breda, Copenhagen, Sweden and the UK, as well as smaller sales offices in most other European countries.

Our mission is to provide the ultimate experience for anglers and customers through leading brands, innovative products, and superior services delivering exceptional financial results by a passionate, high-performing team. We are dedicated to helping you have more fun and catch more fish!

Please see our website www.purefishing.com for further information.

Reporting to the Customer Services Team Leader the postholder will be part of a multi-skilled team responsible for supporting the full customer journey. This will entail processing and entering orders, handling enquiries, and providing a full after-sales service to customers and consumers.

Role responsibilities:

1. Providing exceptional service to each consumer/customer by focusing on meeting their needs through courteous attention to detail and timely follow-up on all requests and issues.

2. Maximising the sales lead of every opportunity that comes into the business.

3. Liaising with consumers/customers daily over the telephone, via email.

4. Applying various instructions and promotions to orders as necessary.

5. Receiving telephone orders and entering orders and return material authorisations on to the system.

6. Providing price and availability information as requested.

7. Answering enquiries on status of orders and following through on all commitments made to customers.

8. Handling requests for credit or problem resolution related to returns, shipping discrepancies, pricing issues and order errors.

9. Actioning calls and emails for stock returns due to order errors or picking errors, liaising with customers, sales and the warehouse team as needed. Processing returned goods on to SAP.

10. Any additional similar duties as required to ensure the efficiency and ongoing improvements of the Customer Services function.

Role requirements:

1. Relevant experience in a similar customer service role or environment.

2. Fluency in German and English is essential, other European language skills are also desirable.

3. Good written and verbal communication skills are essential, with a commitment to the customer and consumer.

4. Excellent telephone skills, with the ability to assist customers and always communicate effectively and professionally.

5. Strong data entry skills and a good level of Excel knowledge and experience.

6. A solid working knowledge of SAP or similar is desirable.

7. The ability to demonstrate a positive attitude, flexibility, and a focus on continuous improvement.

8. The ability to build effective working relationships with customers and our field-based sales team.

9. The ability to work to tight deadlines and effectively multi-task is essential.

10. Knowledge of the fishing tackle industry and products would be highly desirable but not essential as product training will be provided.

What we can offer:

An attractive salary and benefits package is available for the successful candidate, based on skills and experience, together with the learning, development, and career opportunities you would expect in a global organization. On top of that we have a great flexible team-working environment, a highly dynamic and passionate team to work with, and the opportunity to progress for the right candidate.

Art der Stelle: Vollzeit

Gehalt: ab 2.500,00€ pro Monat

Arbeitszeiten: