E-Commerce Assistant 30 hrs/week in Berlin bei MYKITA Holding GmbH

E-Commerce Assistant (m/f/x) 30 hrs/week in Berlin bei MYKITA Holding GmbH

MYKITA Holding GmbH

The E-Commerce Assistant (m/f/x) is responsible for the communication with all MYKITA E-Shop visitors & customers worldwide. The person oversees all customer touchpoints (email, phone, chatbot, etc.) to create an excellent brand and service experience. In their function, the E-Commerce Assistant aims to provide a First-Class customer experience, and assist in generating sales and conversion, but also aim to decrease returns and abandonment rate.

TASKS & RESPONSIBILITIES

Manage all consumer touchpoints / channels of the MYKITA E-Shop
Ensure a professional, friendly and timely customer support to all MYKITA E-Shop customers
Supervise develop processes to handle customer requests in the most efficient way
Coordinate requests with the appropriate internal departments
Consult and support customers in the buying process
Provide after-sale communication and service
Work in close collaboration with the Webshop and Brand team on different projects to assist in driving online sales
Audit online customer experience and flag any bugs or website issues
Ad hoc merchandising and product selection for digital features

REQUIRED PROFILE & QUALIFICATIONS

Experience in a service-driven environment
Strong communication and people skills
Fluent in English and good knowledge in German, additional languages are a plus
Positive and solution-oriented mindset
Well-organized, structured, and faithful
Optical education / background advantageous
MS office skills
Experience with ERP–systems

OUR CULTURE & BENEFITS

The MYKITA HAUS is an international and inclusive workplace with over 270 individuals and 35 nationalities – we value diversity and the wide range of experiences of our team
Social working environment with gym access and yoga, kitchen facilities, food offerings and company celebrations
Flexible working hours – we encourage life balance with flexible working models
MYKITA HAUS provides an inviting workspace in a historic building in Berlin Kreuzberg
Dogs are welcome
Employee discount on our products