Customer Care Agent - Manila, Philippines in Berlin bei HelloFresh

Customer Care Agent - Manila, Philippines (m/f/x) in Berlin bei HelloFresh

HelloFresh

At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.

At HelloFresh, our mission is to change the way people eat - forever. From our 2011 founding in Europe’s vibrant tech hub Berlin, we’ve become the global market leader in the meal kit sector and inspire millions of energised home cooks across the globe every week.

About the job

Our Customer Care Representatives are responsible for delivering a high level of courteous and efficient customer service in response to customer enquiries across multiple contact channels. You will be resilience and adaptable and have a natural passion for making people happy. You will be supported every day by a strong support network of Team Leaders and Trainers.

Being the first point of contact for our customers.
Providing general support and building engaging relationships on each and every customer call or interaction.
Actively offer all HelloFresh products and benefits to our customers on all interactions in line with current demands.
Investigating and resolving customer complaints and feedback.
Work towards the Customer Care team KPI’s and targets set by the management team.
Report and document any kinds of issues to the responsible departments.
Actively suggest ways to improve internal procedures and processes.
Run internal projects
Make every effort to support and positively reflect the HelloFresh brand to others
Being an expert regarding company policies, tools and systems

Who we are looking for

Ideally first experiences in Customer Service
Demonstrating confidence while using all different channels (Phone, Email, Chat, Facebook Direct Messenger)
Strong Customer Service attitude always keeping the customer in mind
Communicate to our customers in a highly positive manner
Reliability, friendliness, listening skills, self-organising skills, Teamplayer

What we offer

The chance to have a serious impact on a newly-built business in an exciting growth phase
A vibrant, international environment
A guaranteed steep learning curve & boost for your career
Competitive compensation
Range of employee benefits (Health Insurance - also for dependents, referral bonus, Long Service Leave, Deminimis, Long Service Bonus)

Are you up for a challenge?

Please submit your complete application below including your earliest starting date.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to c