Working within a fast-paced environment the job holder will work with Quality Manager providing support to the Quality department on day-to-day tasks. Working with the Quality Manager, the job holder will actively investigate and resolve customer quality queries, facilitate the success of continuous improvement teams, as well as identify any trends in quality issues before they become a problem.
How will you impact Westrock?
- Creating and updating various reports as requested by Quality Manager
- Managing the Internal and External OFI
- Review findings from Customer audits and update Procedures as required
- Lead and host BSI and Customer (Third party customer audits) deputise as required by Quality Manager
- Working with the Management Team and Operations Teams to setup continuous improvement actions
- Develop and train staff in Q-Pulse completion and Management for all modules – as agreed with Quality Manager
- Progress chasing – CAPA’s, OFI’s
- Management of the internal audit system
- Measure effectiveness of Quality Improvement Action Plans – Analysis of Data
- Provide support and manage as appropriate Calibration system
- Manage the Supplier complaint system in Q-Pulse, provide metrics as required
- Investigation of customer queries
- Decisions on quality in absence of Quality Manager
- Lead Customer on site meetings with Customer as required by Quality Manager
- Ensure audit actions are completed and documented
- Actively attend Site Quality Meetings – produce minutes
- Facilitate Continuous Improvement Teams – Including 8D and ERR
- Manage the internal CAPA system
- Provide data to Business Managers and Leadership team on the Quality system on an ad hoc basis as required by the Business and as requested by QM
- Manage and log annual leave and hours worked for QC team as requested by QM
- Lead Quality Department, through active management and provide reporting on efficiencies of the Quality team – deputise as appropriate to QM
- Develop Leadership style through support and Mentoring of Quality Manager
- All functions to be carried out in accordance with ISO 9001:2015 quality management standard requirements with reference to the sites Quality Policy, Policy Manual & relevant Works Instructions.
- Work with Quality Manager to ensure that all aspects of PS9000 are integrated into the Quality system.
What do you need to be successful?
- Minimum 3 years’ experience in a Quality role at a senior supervisor or entry management level
- Working and some knowledge relevant accredited standards
- Experience in a manufacturing/production environment ideally with experience and knowledge of Industry standards and guidelines
- Demonstrable experience of change management
- Supervisory experience
- Knowledge of Good Manufacturing Practices (GMP)
- Very good knowledge of German and good English
- Knowledge of ISO 9000-nice to have
- Root cause analysis and problem-solving techniques
- Customer relations skills
- Skilled in information handling, analysis, and presentation
- Competent in using Microsoft Office packages
- Flexible and adaptable to change and prepared to take on additional responsibilities with other duties as required to meet business needs. Successfully adapts to changing demands and conditions.
- Be able to be self-motivated, standards driven, with a keen eye for detail whilst being team focused and harnessing collaboration and co-operation of others.
- Stationary work