IT Site Services Specialist I in Berlin bei Parexel

ABOUT THIS ROLE

We are currently hiring an IT Site Services Specialist I to join our team! In this critical role you will provide IT hardware and software support for all support queries across the Data & Technology departments, working with a variety of users to resolve their technical issues in a prompt and efficient manner, whilst maintaining a positive customer experience throughout our end user customer base!

Please note: This is a fully office based role.

Key Accountabilities:

• Provide standard incident resolution via IT Service Desk processes

• Provide basic technical troubleshooting to ticket-based issues, IT projects and strategic initiatives

• Manage basic projects related to service desk processes or technology solutions

• Develop and maintain documentation for end user community and other IT Departments

• Additional projects or tasks as assigned by management

• Responsibility of remote sites to help support and maintain their IT support needs

• Drive and promote improvement to the customer experience within Data & Technology

Skills:

• Excellent interpersonal, verbal, and written communication skills

• Excellent problem-solving skills

• Client focused approach to work; excellent customer service skills with a “Customer Experience” mindset with their end user support

• A flexible attitude with respect to work assignments and new learning

• Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail

• Willingness to work in a matrix environment and to value the importance of teamwork

• Willingness to travel to other locations to provide support as instructed by management

Knowledge and Experience:

• 1-2 years + experience in systems support and operations, including LAN administration, PC and user support

• Prior experience within a support focused role, ideally with customer experience as a focus

• Basic experience is required in Hardware (Intel based equipment) and software (PC based operating systems and applications)

• Basic knowledge of standard IP-based networking topologies, networking hardware and exposure to network standards and network protocols

Education:

• University/College degree in a relevant technical area (Electrical Engineering, Information Systems, Computer Sciences, Computer Engineering) preferred or technical training certificate and equivalent experience