Partner Operations in Homeoffice bei cargo one

Partner Operations (m/f/d)

The Opportunity

We are looking for a bar-raising Partner Operations team member who work with our airline partners to help them get the most out of their partnership with cargo.one. Your mission will be growing relationships with data-driven solutions for airlines as part of the Airline Partnerships team.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo!

We are a remote company, but regularly meet in person, too. You can work from (almost) anywhere/anywhere in EMEA. See which countries we can employ in currently by checking out this list here. Fluent English is a must, any additional languages are a big plus!

A snapshot of what you will be doing here:

• Own the relationship with local airline stakeholders (airline sales teams and general sales agents) and run the “behind the scenes” of partner-in-market expansion, onboarding, training and guiding them through their digital transformation journey

• Run the market launch process of a partner airline into a new market on cargo.one, coordinating with both internal and external stakeholders.

• Monitor the quality of supply and operational performance of our partner airlines and constantly strive to find improvement areas for them to successfully sell digitally on cargo.one

• Set up customer success and service processes to help us scale our operations and accelerate our growth.

• Work closely with internal stakeholders such as product and business development to find creative and scalable solutions and proactively improve the service level of our airline partners and the freight forwarder experience using cargo.one

What you’ll need

• You have 2+ years experience in a customer-facing role such as customer success or business development and project management skills (Experience working in a SaaS or transaction-based environment is a plus)

• You have a passion for making customers successful and have a track record of selling to, onboarding and training customers

• You are characterized by excellent communication and presentation skills and the ability to build strong long-term value-driven relationships with various stakeholders

• You possess an entrepreneurial drive and the ability to be creative, roll up your sleeves, take initiative and take risks in a fast-paced and challenging environment

We believe you’ll enjoy working here if:

• You value building great relationships and trust with your team and managers.

• You love experimenting with new ideas and get super excited when you find an opportunity for process improvement.

• You see working remotely successfully as a pioneering challenge which is constantly evolving.

• In everything you do, you take ownership and get a kick out of exceeding expectations.

• When faced with the choice, you’d rather opt for the ambitious to ensure you grow, than take the easy option.

• You see the value of giving and receiving feedback and incorporate this into everything you do.

• You are not afraid to voice your opinions and like using data to back them up

What is so exciting about working in the air cargo industry?

Imagine a world without a Skyscanner or Kayak when trying to book your next holiday. That is exactly where the air cargo industry finds itself today. With the backing of internationally prominent investors, we are shaping the future of how the air cargo industry will work by providing a tech solution for a currently very manual and time-intensive process for airlines and freight forwarders to book air cargo, an industry which is worth almost $123bn. Our solution allows users to transparently and efficiently search for and book air cargo within seconds! If you want to be part of a company pioneering the way in the future of air cargo, get in touch!

Curious to know more?

Connecting the world’s air cargo markets to make them more productive and successful

Get to know our cargo.one team and find out more about daily challenges, most significant achievements and personal motivations. Click on the names of our Cargonauts to view interviews with Siena, Alex, and Bogna

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