Vinz Global, is a technology company, focused on solving business problems, using Science, Technology, Engineering & Mathematics (STEM).
We work with global customers across the US, UK, Middle East, India and APAC, delivering services and solutions across Consulting & Software Development, Testing, RPA & Hyper-automation, IT Infrastructure, Cloud & DevOps, UX Design & Development, Mobility, Edge & IoT, Extended Reality, CRM & ERP, Digital Marketing, Social Analytics, SEO and BAU & Maintenance activities.
We started with a dream to build a company that would be people-centric, customer-focused, and financially aware. Our work allows us to learn everyday, by interacting with businesses the world over.
We get excited about the new technologies and work hard to take it to our customers and fellow colleagues. Our benefits and Remuneration is best in class, combined with ample training and learning opportunities. As we grow, the opportunities will become global. Working with a bunch of talented, super excited humans is an experience in itself.
- 4 to 7 years of experience in software development.
- Basic Troubleshooting skills
- OS (Operating System) level knowledge (Windows / Linux)
- Strong problem solving, analytical and communication skills
- Ability to identify the underlying root cause of performance issues / bottlenecks.
- Effective communication both written and verbal
As AMS (Application managed services) resource, you should be able to manage Actimize related operations end to end on all the environments of client which include:
Running the daily batches, processes, and services on Actimize different solutions (SAM (Suspicious Activity Monitoring), CDD (Customer Due Diligence), WLF (Watch List Filtering), IFM (Integrated Fraud Management).
Identify and resolve operational issues (e.g., batch failures, client data feed errors, Database issues, Application server issues)
Identify the functional level issues and provide the resolution or clarifications for the same.
Automate the daily Tasks / processes for generating various reports.
Discover the unknowns for the bank i.e., help the bank identify the unsaid requirements (e.g.: Regulatory insights, operational risks).
Proactive approach to improve System Resiliency & Performance
Objectively demonstrate Actimize engagement performance (prove our value to their board).
Monitor server performance, memory utilization, CPU , file systems, databases, batch jobs, Realtime streams.
Maintain operational documentation, e.g., incident tracking and run books.
Document issues in customer support portal and provide KT (Knowledge Transfer) to team on the issues.
Support client testing and tuning activities in non-production environments.
Support the client in solution upgrade activities, patch deployments and changes deployment on client environments.
Coordinate between client and Actimize customer support teams and help CS (Customer Support) to resolve the issues.
Provide on-call off hour support and work during non-prime shift hours on Rota basis.