Account Coordinator - full time in Köln bei INEOS

INEOS

Your responsibilities

Proactively aim to develop and maintain the relationship between customer and INEOS and strengthen our customer's loyalty and confidence
Act as first contact for the customers for all order-related/administrative sales questions for a defined customer portfolio
Liaise with other internal and external functions e.g. logistics and product planning at 8 European INEOS sites to provide excellent customer service
Knowledge of Order to Cash process. Following all steps from order entry to invoicing according to defined processes
Maintain secure and accurate customer records (General Data, Pricing, etc.)
Handling of claims, returns and price corrections
Display consistent, effective and strong customer service behaviours

Your qualifications

French business fluent
Fluent in both spoken and written English - German language is an advantage
Commercial education or experience in customer service in industrial sector
High level of accuracy, attention to detail and well organised
Good communication and influencing skills
Good numeracy and analytical skills
Exceptional team player
Knowledge of SAP (or similar ERP) plus strong skills in MS Office particularly Excel is an advantage

What we have to offer

Diverse tasks and attractive conditions that meet our high expectations.

Competitive salary
Pension
30 days annual leave plus public and bank holidays
Fast paced international environment
Structured Training
Development opportunities
Flexible working hours in line with company guidelines
Health management and gym on site

Haben wir Ihr Interesse geweckt?

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INEOS is a young and vibrant global chemical company. We have grown quickly through acquisition, having 105 sites in 22 countries, 18,500 employees and annual turnover of over $40bn. Yet we are often referred to as the biggest company that you have never heard of. We are not publicly quoted and we do not sell directly to the end consumer. The chemicals we make enhance almost every aspect of modern life. We believe INEOS is a refreshing place to work and we are prepared to embrace new approaches to business.

INEOS in Cologne employs 2,500 people and is INEOS’ biggest production site.