911 Emergency Call Taker - EXAM in Bayern bei City of Columbus

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

• Operates a computerized emergency telecommunications console;
• Responds to and handles incoming calls for emergency police, fire, and/or medical services via an enhanced 911 system, non-emergency, TDD or TYY, and other telephone lines;
• Answers cellular 911 calls and determines location of incident using resources available; transfers the calls to correct jurisdictions when necessary;
• Receives and responds to requests for emergency services via text message (SMS);
• Verifies the correct address or location of the emergency incident by viewing automated identification and location systems and available resources;
• Utilizes emergency medical dispatch protocol software to solicit answers from callers to specific questions in accordance with standard practices;
• Asks questions of callers to obtain information to properly identify the specific type and priority level of emergency in order to facilitate the appropriate emergency response;
• Views multiple computer monitors, geographic information systems, maps, and computer-aided dispatching systems;
• Inputs information into a computer in accordance with established protocol;
• Provides pre-arrival instructions to callers regarding actions to be performed until emergency personnel arrive on the scene;
• Utilizes reference materials such as maps, directories, and street locators in order to obtain information to accurately refer citizens to other agencies or jurisdictions;
• Performs queries upon request by police officers and other authorized personnel using a computerized national, state, and regional crime information system;
• Refers non-emergency calls to the appropriate agency or jurisdiction;
• Takes appropriate follow-up actions in response to hang up calls to ensure proper emergency response;
• May maintain contact with callers until emergency response units arrive on scene
• May provide training, mentoring, or coaching to trainee-level personnel and prepare detailed documentation of training;
• May prepare informal written reports.

Completion of the twelfth school grade. Substitution(s): A certificate of high school equivalence (GED) will be accepted in lieu of a high school diploma.