Salesforce Administration Manager in Düsseldorf bei DOUGLAS

DOUGLAS is the number one omnichannel premium beauty destination in Europe. The company is inspiring customers to live their own kind of beauty by offering a unique assortment online and in around 1,850 stores. With unparalleled size and access to customers, DOUGLAS is the partner of choice for brands and offers a selected range of selective and exclusive brands as well as own corporate brands. The assortment includes fragrances, make-up, skin care, hair care, accessories as well as beauty services. Strengthening its successful omnichannel positioning while consistently developing superior customer experience is at the heart of the company’s strategy “Let it Bloom – DOUGLAS 2026”. The winning business model is underpinned by DOUGLAS’ omnichannel proposition, leading brands, and data capabilities. In the fiscal year 2022/23, DOUGLAS generated sales of 4.1 billion euros and employed around 18,000 people across Europe.

For our headquarters in Düsseldorf we are looking for you as

• Requirements analysis: Collaboration with stakeholders to document new process requirements.
• Implementation: Translating new business requirements into Salesforce functions and configurations.
• Salesforce configuration: Setting up new Salesforce objects, fields, layouts and rules.
• Process automation: Customisation of Salesforce with tools such as Process Builder and Flow Builder.
• Documentation: Development and maintenance of standard operating procedures and process manuals.
• Team Collaboration: Liaising between Retail Media, IT and other teams to promote cross-functional collaboration.
• Test management: Development and implementation of test plans to ensure process functionality.
• Compliance: Ensuring compliance with internal guidelines and data protection requirements.

• Bachelor's degree in Business Administration, Operations Management or a comparable field.
• At least two years of experience as a Salesforce Administrator with a Salesforce certification
• Strong organisational skills and attention to detail with the ability to multi-task and prioritise effectively.
• Analytical mindset and problem solving skills to identify opportunities for process improvement.
• Excellent communication and interpersonal skills and the ability to work with stakeholders at all levels.
• Proficiency with MS Office Suite, particularly Excel and PowerPoint.
• Familiarity with process mapping and optimisation tools or methodologies is an advantage.
• Fluent in English

✔️ We enable you with trust and space to drive things forward independently

With us, an open culture is what you can expect, providing plenty of room for new ideas

Direct communication and fair collaboration are important for us

We want you to feel comfortable at your job. That’s why you’ll receive your own individual work equipment.

• ️ MacOS, Linux oder Windows. Your choice!

Your personal development: We want you to grow with us. Become part of our mentoring program, make use of our E-learning platforms and take advantage of many more individual development offers.

30 days of vacation per year

You like a hybrid working model? We offer a balance between mobile work and office days in a collaborative environment (average of 8 days/month)

Cherry on top: Our employee discount for both online and in store is the cherry on the top. Not enough? More discount opportunities are available to you thanks to our corporate benefits.

️ You like fitness? Great! Then our gym pass is just right for you.

Canteen & bistro, as well as free drinks

✨ A positive and motivating environment & celebrating successes at regular company events such as DOClub, summer party, Women's Day, etc.

Then become part of our international company and send your application including your earliest possible starting date and your salary expectations.

As an international employer, we stand for equal opportunities and diversity. Therefore, we welcome applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if, for example, we should use a gender-neutral pronoun, if you need barrier-free access to our offices or if you want us to allow more time for the application process.

We can´t wait to meet you!