takes a pivotal role with our customers and is the beating heart of our company’s #1 priority - Customer Success. He/she guides Splunk customers in their journey to discover the full value of their machine data and to support the real-time decision making that today's businesses demand. CSMs are there to ensure our customers get the best possible value from their Splunk investment - you will be accountable for the adoption phase for our customers.
This is not any average CSM role. By engaging at the exec level with customers, a Splunk CSM will own the customer relationship whilst partnering with our sales team. You will set our customers on a journey which will align with their strategic goals and help them achieve their objectives across any digital domain. Splunk CSMs will also focus on the strategic, operational and organizational impact of Splunk software.
In this role you have the opportunity to grow your leadership skills in a matrix organization by managing various stakeholders to deliver customer outcomes.
Our CSMs can:
- Drive Splunk’s integration with our customers’ digital transformation programmes.
- Establish joint success plans and help develop best practices.
- Cohere and manage adoption across business units.
- Ensure customers’ end users, developers and administrators are trained and supported.
- Creation & operation of the Splunk Success Framework within the customer organization.
- Help develop the roles and governance required to ensure customer success.
- Develop and document metricised success stories from use cases.
- Continue to show customers the art of the possible with their machine data.
- Conduct Quarterly Business Reviews with exec stakeholders.
- Be the single voice of the customer back into Splunk, requiring liaison across every internal Splunk department
The Ideal Candidate Profile:
- You will be a relentless learner - both inside and outside of work; this will be your trophy career learning experience
- You will have been involved with business transformation programmes, encompassing people, process and technology
- You will be comfortable in front of the C-suite, talking about data-driven approaches and digital transformation
- Your willingness to travel based on customer and business needs for extended periods when required
- You possess extensive experience in a related CSM function with direct customer advocacy and engagement experience in post-sales or professional services functions within a broad
- You're fluent in German and English (both written & spoken)
Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.
Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the On Target Earnings (OTE) range is a guideline and for candidates who receive an offer, the OTE will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to OTE, this role may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more! Learn more about our comprehensive benefits and wellbeing offering at https://splunkbenefits.com.
OTE Range
For sales roles starting salaries are expressed as On Target Earnings or OTE (OTE = base + on-target incentives in the form of sales commission plans).
Germany
On Target Earnings: EUR 100,000.00 - 137,500.00 per year