Head of Customer Engagement in Aachen bei Apotheke DocMorris

Head of Customer Engagement (m/w/d)

Tasks

• Leading a team of 4 engagement marketeers responsible for defining and landing our Customer Engagement strategy
• Have ownership of existing customer revenue and customer retention
• Drive online sales by improving buying experience, average order value and buying frequency
• Leverage targeted communication (email, on-site, push) to onboard, retain and develop buyers into loyal customers
• Dive deep into customer needs to understand and overcome blockers of higher engagement
• Initiate cross functional projects to improve customer experience and retention
• Enhance marketing technology to drive automation and effectivity of customer communication

Strengths

• You are an inspiring team leader thriving to deliver results
• You have 5+ years industry experience in CRM or Online Sales
• You think and design Marketing backwards from customer needs
• You love to create compelling customer experiences
• You base your decisions on data and analyses
• You are able to dive deep into processes and data to create new solutions
• You love to work in a team
• German & English language skills would be appreciated

Contact

We look forward to receiving your application! If you have any questions, please contact Matthias Wegerle at +49 (0)621 397316 654.

Location

DocMorris

Aachen Germany

About us

DocMorris is a fully-owned subsidiary of the DocMorris AG of Switzerland, which generated revenue of EUR 1.081,6 million in the Germany segment in 2022 and currently has 10 million active customers. The platform covers all activities related to holistic digital healthcare provision, from diagnosis with an online doctor to pharmaceutical advice and the medication, healthcare product or digital solution required. The DocMorris healthcare platform is the market leader in online pharmacies and the leading provider of health tech solutions in the prescription process and telemedicine. DocMorris gives customers easy access to all healthcare services in one place.

About us DocMorris is a fully-owned subsidiary of the DocMorris AG of Switzerland, which generated revenue of EUR 1.081, 6 million in the Germany segment in 2022 and currently has 10 million active customers. The platform covers all activities related to holistic digital healthcare provision, from diagnosis with an online doctor to pharmaceutical advice and the medication, healthcare product or digital solution required. The DocMorris healthcare platform is the market leader in online pharmacies and the leading provider of health tech solutions in the prescription process and telemedicine. DocMorris gives customers easy access to all healthcare services in one place. Head of Customer Engagement (m/w/d)