E-Commerce Operations Manager in Düsseldorf bei C&A

The future looks like you

As a E-Commerce Operation Manager (m/f/d) you take ownership on certain parts of our supply chain by monitoring and reporting processes and driving structural improvements, while maintaining optimal performance for our customers.

Your responsibilities

• Manage and ensure optimal daily customer order and return fulfilment process by 3PL Arvato in selected areas, achieving high e-commerce business results.
• Identify, initiate and implement continuous improvement of the performance of the 3PL warehouse operations to optimise cost-benefit relation.
• Support the supervision of the 3PL cost budget in defined business areas.
• Create clear performance reporting on operational processes and/or KPIs.
• Identify, initiate and implement projects with external service providers to fulfil business growth and sufficient warehouse capacities.
• Communicate and cooperate with customer representatives and service providers in daily business to fulfil service level agreements.
• Support in identifying market and customer needs to design feasible, efficient and innovative service solutions for requirement fulfilment.

What you bring

• Degree in Supply Chain Management, Logistics, Business Administration or equivalent
• Minimum 3 years of Supply Chain Management, E-Commerce Operations or Logistics experience
• First experience in managing operational teams and cooperation with external business partners
• Experience in development and implementation of E-Commerce processes and system applications
• First experience in operational transformation and change management
• High level of engagement, flexibility, creativity, and reliability

What we offer

• The opportunity to put C&A in Italy on the agenda, making direct strategic impact
• An interesting job in an international and inspirational working environment
• You will receive an in-depth induction into your new role
• A positive working atmosphere with an open feedback culture
• In addition, you will enjoy attractive discounts including a public transport travel pass and the option to work from home