Assistant Hotel Manager in Hamburg bei Crew Life at Sea

Job Description:

• Must have knowledge of all hotel departments;
• Must have refined skills in public relations which demands an excellent command of English and/or German language;
• Must have at least three (3) years experience in Food and Beverage Department onboard a cruise vessel in addition to Management School with at least five (5) years in a Management position;
• Must have minimum three (3) years vessel experience; Kitchen/ Stores/ Financial background necessary;
• Must have typing skills;
• Must have Computer skills: iOS, Windows, Microsoft Office (Word, Excel), Outlook, Fidelio Cruise (or similar ship management software), Stock Control System;
• Must be knowledgeable in HACCP;
• Ability to manage Heads of Departments as well as the crew members;
• Must be able to check cost control reports and be fully aware of the internal organisation of the Hotel Departments onboard;
• Must be able to work flexible time schedule and to the Companys standards.

DUTIES AND RESPONSIBILITIES

• Be friendly to passengers and crew as well as focused on job tasks;
• Carry out all inspections as outlined in the Hotel Management Manual; check both crew and officer mess rooms before, during and after service, ensure mess rooms are clean;
• Check on administration and working procedures and ensure they are carried out as stated in the Hotel Management Manual;
• Ensure that all responsible Heads of Departments adhere to controlling procedures as outlines in the Hotel Management Manual;
• Conduct sporadic inspections, using the check lists in the Hotel Management Manual set by the Company;
• Follow the purchasing procedures;
• Always act in the best interest of the Company with regard to minimising costs;
• Ensure all machines and equipment are in good condition;
• Supervise instruction program on handling of equipment for new crew members;
• Handling procedures of already trained crew members to be revised;
• Follow up on action required, outstanding repair list to be revised on a regular basis;
• Ensure that all waste produced is handled according to the vessels regulations;
• Responsible for all hygienic standards according to the Companys and HACCP standards;
• Coordinate the crew in emergency situations/ assist the passengers in case of evacuation;
• Participate at Officers/ Captain dinner as requested;
• Actively encourage all crew members to take part in entertainment whenever their duty allows;
• Onboard sales must be coordinated together with the responsible Heads of Departments whereby the Hotel Manager is responsible to ensure that highest possible Revenue results are achieved;
• Support and assist in all administrational matters;
• Besides the training of all crew members, there is to be planned, organised and implemented a regular and permanent training program for the crew;
• Regular check-ups of all departments are obligatory, and all complaints have to be dealt with immediately;
• On a weekly basis a meeting must be held with the Heads of Departments and/or with Captain; all ideas, events (of the week or cruise) and all eventual solutions have to be recorded and forwarded to the Chief Operations Officer;
• Other duties as requested by Head Office (HR Manager);
• Always act professional and diplomatic and maintain close communication with all officers whilst protecting the interests of the operations contract;
• Responsible for all work onboard, to and from the vessel; verifications of employment documents such as Passports/ IDs/ VISAs have to be done by the Hotel Manager;
• Deal with passengers complaints in the most diplomatic way;
• The relation between the Hotel Manager and the Captain must be very close;
• Report to the Chief Operations Officer and Head Office and will not divulge any business or financial information to any third party;
• The Hotel Manager is the most senior representative of the Company onboard, and he has together with the Captain, the responsibility of comfort for passengers, officers and crew members;
• Evaluate all Heads of Departments every three (3) months and whenever a Head of Department is leaving the vessel;
• Send cruise papers as soon as possible after completion report to Head Office by regular communication via the Company emails;
• The Hotel Manager is held responsible for maintaining the highest possible quality standards through permanent control;
• Review passenger ratings at each meeting and take immediate corrective action;