Helpdesk/Inside Account Manager in Frankfurt am Main bei Ypsilon Net AG

We are looking for an enthusiastic Helpdesk-1st level support/inside Account Manager, based at our Frankfurt offices, to manage a number of our clients around the globe.

The key responsibilities of the role are:

• 1st point of contact for customer support.
• Utilising internal monitoring system to respond to customer alerts.
• Assigning incoming issues to team members and escalate as needed.
• Liaison and communication between customer and development team.
• Organising and conducting training sessions.
• Assisting with new customer implementation and demonstrations.