Customer Service Export Manager Supply Chain in Blieskastel bei Hager Group

The work in Supply Chain is your passion? You are customer oriented and familiar with an international work environment?

Apply at Hager Group!

We are currently looking for our future Customer Service Export Manager (m/f/d) Supply Chain based in Blieskastel or Obernai for a permanent contract.

As a member of the Market & Customer Services Department, you will be in charge of leading a team of around 8 customer service professionals, ensuring seamless communication and support within our network.

Your responsibilities

• Supervise the daily operations of the customer service network, ensuring efficiency and high-quality service delivery.
• Collaborate with cross-functional teams to address customer issues and improve overall service processes.
• Collect & analyze subsidiaries feedbacks and data into KPIs to identify areas for improvement and implement improvement actions
• Contribute actively to reaching group KPIs (OTR, BFU, transport costs, claims…)
• Serve as the point of contact for escalated customer issues, demonstrating problem-solving skills and a customer-centric approach including the central management of claims
• Coordinate with central logistics to ensure smooth delivery of our subsidiaries with optimized logistics processes
• Support the blocking form process in close collaboration with quality department

Job requirements

• Bachelor’s degree in business, management, supply chain or a related field is preferred
• 5 years of experience
• First experience of team coordination, managerial experience is a plus
• In-depth knowledge of Supply Chain processes, logistics knowledge is a plus
• Excellent problem-solving and decision-making skills, with a focus on customer satisfaction
• Demonstrated leadership abilities, including the ability to inspire and motivate a team.
• Standard Microsoft Office (Word, Excel, Outlook, PowerPoint), SAP, BIIP/BW, BI Tools.
• CPIM is a plus
• French – fluent (C1), English – fluent (C1), German is a plus

Our offer
You can expect a position with responsibility and variety in an international and innovative environment and motivated team. We offer intensive integration, an attractive and fair compensation as well as internal and external training.

Your challenge
Take your future chance and convince us. You can upload your application easily in our Groupwide application management system. Please use the opportunity of the online application, 10 minutes are enough! We are available in advance for your specific questions.