Ticket Coordinator (Error Manager, WOB) in Deutschland bei Intellias

Intellias

Meet your recruiter

Olha Huk

olha.huk@intellias.com

https://www.linkedin.com...

Vacancy details

Test Engineering

Manual Test Engineering Lead

Lead

Germany

Office

Drivers of change, it’s your time to pave new ways. Intellias, a leading software provider in the automotive industry, invites you to develop the future of driving. Join the team and create products used by 2 billion people in the world.

What project we have for you

We are currently looking for skilled and a responsible Ticket Coordinator to join our team for the new project involving field testing of a pre-production prototype car with a new-generation In-Vehicle Infotainment (IVI) system. As a Ticket Coordinator, you will be working closely with a manual Quality Assurance (QA) team that will be responsible for testing the IVI system’s functionality and performance. As Ticket Coordinator, you’ll be responsible for managing ticket backlog, and creating tickets after test drives, you’ll be a bridge between the nightly test drive team and the development team.

What you will do

Conduct meetings and syncs on a project level
Lead and track the meetings between the teams(agenda, meeting minutes)
Support Lead Error Manager on the project
Assign the created ticket to the proper Functional Owner
Supervise tickets created through the lifecycle
Support management & engineering team
Create tickets in the client ticket management system (optional)
Check and keep track of KPI metrics for ticket processing and highlighting when the threshold passed
To be present at the garage 3 days a week and ready to be a part of the field testing team, verify urgent defects
Perform process updates if needed
Communicate with the client

What you need for this

Experience with Quality Assurance
Experience acting as Ticket Coordinator / Error Manager or similar position
Experience with Automotive projects
Understanding of SDLC and testing theory

Nice to have:
German language B1

What it’s like to work at Intellias

At Intellias, where technology takes center stage, people always come before processes. We’re dedicated to cultivating a tech-savvy environment that empowers individuals to unlock their true potential and achieve extraordinary results. Our customized benefits not only prioritize your well-being but also charge your professional growth, making this opportunity an ideal match for tech enthusiasts like you.

At Intellias, we are committed to being an equal opportunity employer, fostering equity, diversity, and inclusion. We welcome and celebrate the differences of all qualified applicants. Join Intellias for a career where your unique perspectives are not only valued but crucial to our success.