Flight Support Agent bei AIR HAMBURG Luftverkehrsgesellschaft mbH

The Flight Support Agent's main role is to take care of all the operational aspects of logistics and ground services of each flight. Your duties will include, but are not limited to:

• Maintaining and updating Global View platform – Vista’s proprietary Operations systems, to guarantee smooth communication with partner AOC`s Tactical team, Sales and Client Services;
• Arranging Ground Handling services, airport slots, and fuel for all flights as required by established procedures;
• Liaising with external providers (handling agents, FBOs, fuel suppliers, Civil Aviation Authorities, customs, etc.) concerning any ground services arrangements or operational requirements;
• Requesting overflight and landing permits for all flights as required by established procedures;
• Submitting flight, crew and passenger information to customs and border agencies;
• Provide the most accurate and actual information on the status of flights during the planning stage (e.g. flight times, fuel stop locations and potential issues en-route);
• Liaise and coordinate directly with the operating partners’ Tactical Controllers on the status of the preparation and communicate all discrepancies and any non-standard preparation on a timely manner;
• Ensure that all the above is fulfilled efficiently, always within safety boundaries and with the client’s satisfaction in mind at all times.

• In-depth knowledge of the Business Aviation environment ideally in Ground Operations, Flight Dispatch, or Flight Planning;
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually even when working under pressure;
• Excellent English language skills that will enable you to communicate clearly with your stakeholders.