Customer Service Manager - Inverter Repair Center in Nürnberg bei Cummins Inc

Customer Service Manager (f/m/d) - Inverter Repair Center

Description

Your Tasks:

You are responsible for the operations of the local inverter and uCap repair shop (investigations, repairs, warranties, quality management,

processes, tooling, etc.)

Therefore, you will lead and organize the full repair cycle with 3 employees, to meet and exceed customer expectations, company targets,

employee engagement and satisfaction

In addition, you will manage the development/localization and certification of our repair centers worldwide, in collaboration with our local

teams and partners

Equally, you will provide guidance and assistance with necessary ISO and KBA audits

As a customer service technical expert, you support our technicians in the repair shop with their analyzes and reporting tasks

Furthermore, you will provide guidance and assistance with the assigned oPLM processes

Qualifications

Your Profile:

• The basis of your success is a completed university degree in technical sciences, preferably in the field of power electronics or motorcontrollers, in combination with multiple years of relevant, technical work experienceOptional, you have successfully completed a technical vocational training in combination with a further / advanced technical certification(Technician) and long-term relevant work experience, preferably in the field of power electronics, motor controllers, or in a comparable repairshop
• You have experience in managing a team, preferably in leading a repair shop and you are familiar with ISO 9001 and KBA auditsIn addition, you are familiar with the classic Office 365 tools and experience with ERP systems (Oracle, SAP) would be of further advantageYou know how to ensure smooth operations of our repair shop by utilizing your leadership, organizational, customer service andcommunication skills
• You take continuous learning for granted and you keep up-to-date with the latest industrial and technological trends, developments andchanges in your area of expertiseTherefore, you know to apply a creative and innovative approach to the development of new customer solutionsFluency in German and English makes you stand out even more and your familiarity with intercultural teams completes your profile

Job SERVICE

Primary Location Germany-Bavaria-Nürnberg-Germany, Nuremberg, Siemens Office

Job Type Shop

Recruitment Job Type Exempt - Experienced

Job Posting Sep 8, 2023, 9:45:06 AM

Unposting Date Ongoing

Organization Cummins Meritor

Role Category Hybrid - Potential for Partial Remote

Relocation Package Ineligible

Req ID: 2300090V