Team Leader Customs Values Added Services in Bremerhaven bei Maersk

Maersk

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We are currently recruiting for a Team leader for our Customs Value Added Services team based in Bremerhaven, Germany.

We offer a superb team environment, with well established leaders and peers, Annual Bonus and salary package, vacation and Employee Resource Groups who support your growth within Maersk.

In this role you will be responsible to lead and manage your Customs VAS team to ensure all VAS activities (freight forwarding business + landside services) and its coupled customs entries are handled according to the regulation, timelines and Union Customs Code (Unionszollkodex) based on costs and performance. Other duties may include:

Lead cost savings and other change initiatives within own area of responsibility
Lead, drive and support business continuity & growth within own area of responsibility
Clear focus on customer service & satisfaction, while working with internal and external stakeholders
Close cooperation with the direct report – Department Manager – in order to drive the operational processes, developments and improvements in the area of responsibility based on company strategy and targets

Key Responsibilities:

You will build a good working relationship within your team while supervising and developing them through learning, development initiatives, coaching, goal setting, periodic feedback and reviews.

As a leader you will set objectives, KPI´s, 1on1s in accordance with the Maersk ambitions, together with your manager that improve constant team´s productivity and efficiency while managing the workload & teams structure.

You will also have the opportunity to work closely with other Maersk functional units, including Intermodal, Customer Experience, Product & Growth, Equipment to ensure the timely and cost-effective clearance / movement of customer´s cargo. Other responsibilities may include:

Gain overall VAS and its regulation knowledge across the team and understand the legal requirements
Empower VAS team members to take first action when a functional obstacle emerges
Escalate critical situations with appropriate recommendations
Ensure new change initiatives are implemented by the team and within the standard global landscape
To have a can-do and cost saving mentality. Drive performance and savings projects using established Business Intelligence methods
Drive and contribute towards the Maersk operating system and Transformation - to build that culture in the team
Understand and drive P&L for own geographic scope
To be first line of escalations for internal and external stakeholders

Who are we looking for?

While reading the following list, please consider that we value your whole skill set and expertise more than a list of “must haves”. If you believe you can aspire to this role, get in touch, even if you don’t currently have everything listed – let’s talk!

Technical skills and competencies
- Strong business mindset and ability to lead a team
- Strong understanding of Freight Forwarding/Value Added Services/Customs Services business and legislation
- Articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills
- Conflict resolution and negotiation – bringing others together and trying to reconcile differences
- Drive for results – drives for results and success, conveys a sense of urgency and drives issues to closure, persist despite obstacles and opposition
- Team player – works together with others in the business unit to achieve results, fosters teamwork
Education and Experience
- Bachelor’s degree or at least experience in the Freight Forwarding Business
- ‘ Value Added Services’ of practical knowledge or/and equivalent combination of education and experience
- Know-how and readiness to expand in leading and developing a team