IT Field Engineer in Frankfurt am Main bei Unisys

What success looks like in this role:

• Installation/removals/relocations and services (IMAC) for standard Wintel client infrastructure within the client’s campus location

• Hardware repairs (break & fix), as well as handling of spare parts and swapping of replacement equipment

• Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers

• Assistance, guidance and training of users regarding used HW (incl. mobile devices), main and mobile applications and Data Recovery/Security.

• Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance

• Takes responsibility for potential or desired follow-up services or problem escalation

• Administration of service tickets in own Ticket System

• Adherence to the given service parameters incl. timely and accurate reporting

• Support for mobile Devices, iOS and Mobile applications

• Meeting room support

• • Provide technical documentation, create user guides

You will be successful in this role if you have:

• Good knowledge of MS operating systems (Windows 7, 10) and MS Office 365 applications, as well as Apple OS and COTS applications (commercial-off-the-shelf-products)

• Excellent knowledge of MS Teams

• Professional experience in the areas of Networks, Active Directory, security and VPN

• Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial

• Excellent soft skills such as resilience, friendliness, experience in service, team player, well-groomed and confident manner

• Experience in supporting hybrid meeting rooms

• Skills in Intune and SharePoint are advantageous

• Fluent in written and spoken English

• High level of initiative, customer focus and solving problem attitude

• Minimum 5 years' experience in supporting IT

• Driving license B is advantageous

Benefits

• Become part of our "Winning Culture"! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
• Corporate Social Responsibility and DEI standards (Diversity, Ethics and Inclusion) are very important to us and go far beyond the usual! Associate Impact Groups are formed on a voluntary basis to further develop and support our DEI standards internally.
• Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential!
• International work opportunities abroad for all employees
• Health days & "Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
• Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
• Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
• Flexible working time models (also part-time), opportunities for hybrid/mobile working and special leave days ensure your work-life-balance
• 24/7 accident insurance also for private use

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Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.