Project Assistant (Communications & Cultural Orientation) in Kaiserslautern bei International Organization for Migration

International Organization for Migration

Open to Internal and External Candidates
VACANCY NOTICE

Position Title :Project Assistant (Communications & Cultural Orientation)

Duty Station : Kaiserslautern, Germany

Reference Code : VN-DE2-2023-40-EXT

Classification : General Service Staff, G5

Type of Appointment : One Year Fixed-Term Contract - (40hrs/week)

Estimated Start Date : As soon as possible

Closing Date : 11 February 2024

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at www.iom.int/diversity.

For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, internal candidates are considered first-tier candidates. Second tier candidates include all external candidates.

Context:

The United States Refugee Admissions Program (USRAP) operates world-wide with a target of providing resettlement opportunities to thousands of refugees each year. IOM provides a range of assistance and support to the USRAP including, but not limited to, case processing, migration health assessments, cultural orientation training, organized transportation and administration of a travel loan and collections program. The Department of Operations and Emergencies (DOE), specifically the Resettlement and Movement Division (RMM), has the organizational responsibility to provide direction, oversight, and guidance to IOM’s global support to all resettlement programs. ​

Under the United States Refugee Admissions Program (USRAP), Resettlement Support Centers (RSCs) provide critical support and processing assistance for resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs which prepare applications for adjudication by and provide support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitate security and medical screenings, provide information about arriving individuals to resettlement agencies in the US and offer Cultural Orientation (CO) training to individuals departing for the US. ​

Under the general supervision of the ​​Project Officer (Communications and Cultural Orientation)​​ and direct supervision of the ​​Project Associate (Communications and Cultural Orientation), the successful candidate will be based in ​Kaiserslautern, Germany​ and will have the following duties and responsibilities:​​

Core Functions / Responsibilities:

• ​​Undertake communications and cultural orientation activities in an assigned area or areas related to case consultation, the information center and/or public affairs, cultural orientation scheduling and, as required, guide and assist in monitoring teams of Project Clerks and Project Assistants in organizing and completing communications activities in an assigned area.
• ​Efficiently and effectively undertake case consultation assistance for individuals who appear in-person at RSC, providing efficient, effective, accurate, clear and courteous information to individuals during case consultation, and training all Project Clerks and Project Assistants involved in case consultation to provide such information.
• ​Provide information to individuals through the RSC information center, ensuring that all communication undertaken by phone, email, through website(s) and other technological means and, if relevant, in person, is efficient, effective, accurate, clear and courteous. Verify the information provided by the RSC information center is up to date, relevant and accessible to all persons, including to at-risk individuals, and that the staff members providing the information are adequately trained.
• ​Verify START is updated as needed with communications & cultural orientation -related content and assist supervisors in overseeing communications & cultural orientation -related processes being carried out within and between units, including by email and phone.
• ​Utilizing reports and other oversight mechanisms, conduct regular QC of communications & cultural orientation -related data in START and other communications tools such as email systems to verify the accuracy and clarity of information shared with individuals as well as the RSC’s compliance with all USRAP and RSC SOPs. Proactively bring to the attention of supervisor’s communications & cultural orientation-related backlogs or other issues.
• ​In coordination with supervisors, liaise as needed with other teams and units in RSC and other RSCs. Provide regular reports on the work being accomplished within the team to supervisors and team members.
• ​Train other communications & cultural orientation team members as needed to eff