Visa Center Agent - Berlin in Berlin bei TLScontact

TLScontact

At TLScontact, we work with governments from around the world to provide visa and consular services on their behalf to travellers and citizens. Our core expertise, built up in visa processing, enables us to apply our secure processing experience to a wide range of government and citizen services, both abroad and in-country. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service.

TLScontact Germany is looking for a full-time Visa Centre Agent in Berlin for a period of 5 months. Working hours are from 8am to 4:30pm from Monday to Friday.

The Visa Centre Agent has the responsibility for handling Visa Applications in accordance with company processes.

Your Key Responsibilities will be:

Handling day-to-day Visa Applications in line with our Client processes :

- Greeting Visa applicants and answering their questions
- Explaining each step of the Visa application process & guiding visa applicants
- Completing Visa applications completion through our online system
- Collecting bio-metric data (picture & finger-print)

Proposing & selling "Added Value Services" (AVS) to our Visa applicants according to their needs (courier services, premium services etc…)
Providing a first-class service and a positive customer experience
Flagging to Management situations or issues that may give rise to concern
Supporting continuous improvement initiatives within the Visa centre

Essential Requirements:

Languages : fluent in English,
Proficiency in German or another language would be a plus
Experience in a face-to-face customer service role
Working in a fast-paced and at times highly pressured environment
Competent technology skills in particular with MS Office

What we offer :

Salary: 2,350 EUR monthly/gross
Sales bonus: Opportunity to earn up to 15% monthly based on collective team performance
A diverse and multicultural environment within a global organization

Recruitment steps :
If your application matches the requirements above, you will be contacted for a first interview with HR (within 2 weeks max). When successful, you will be invited for a face-to-face interview with the Operations Manager in the Visa Centre in Berlin.

Kindly note that only shortlisted candidates will be contacted.

Please find our Privacy Notice for job applicants via this link : https://www.tlscontact.com/en/recruit-privacy-notice/

Job Types: Full-time, Temporary
Contract length: 5 months

Pay: 2.350,00€ per month

Application Question(s):