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CSA Frankfurt

The General Manager (GM) is responsible for the day-to-day operations of the Community Support Association (CSA). The CSA provides services to enhance the quality of life for the US Consulate General, Frankfurt community. These services include, but are not limited to, childcare, internet/cable services, fitness centers, convenience store and dining locations, and community events.

As CSA’s chief staff member, the GM’s primary responsibility is to ensure operational effectiveness and sustainability through profitable provision of services to the US Consulate General Frankfurt community. This is done in collaboration with the CSA Board and staff by establishing and accomplishing business objectives, providing information to the CSA Board with accurate and timely information, and ensuring that appropriate controls are in use. The GM must possess highly-developed interpersonal communication skills and a demonstrated capacity to build and maintain relationships with diverse stakeholders.

Key Duties:

Association Operations
- Responsible for all day-to-day operations of the Association.
- Maintains the standards and quality of CSA merchandise, services, facilities and employee/customer relations.
- Ensures compliance with fire, safety, sanitation and security regulations.
- Responsible for safety, integrity and maintenance of all assets, facilities, inventory, cash and equipment.
- Conducts random checks in all business areas to ensure that prescribed procedures are being followed and reports any deficiencies for further review and corrective action.
Association Governance
- Primary liaison to the Board of Directors: Reports regularly to the Chairperson, prepares for board meetings, and advises Board in areas concerning compliance, protocol, finance and management. Required to have a good working knowledge of 6 FAM 500, Charter and Bylaws, and legal regulations to ensure compliance with German and American laws.
- Consults with the Board when contemplating changes to policy that may affect operations, then directs the implementation of such change(s).
- Primary liaison to the Office of Commissary and Recreation Affairs (C&R); responsible for reporting requirements to C&R and advises Board on C&R policies.
Engagement with Stakeholders
- Primary liaison to other Mission offices such as, but not limited to, CLO, RSO, GSO, MSG Detachment and Facilities. Builds and maintains strong partnerships with these offices.
- Develops and implements marketing tools and strategies for awareness of services with key stakeholders while increasing revenue and reducing expenses whenever possible.
- Communicates with impact the role CSA plays in the community’s quality of life while listening and responding to feedback from stakeholders.
  - Engages and excites others by communicating with compelling words and actions.
  - Openly listens to issues, problems, and points of view and states opinions in a manner that encourages dialogue.
  - Is confident, poised, and articulate when presenting information and targets communications to the audience.
  - Prepares, reviews, and finalizes documents and presentations to ensure they are accurate, organized, considerate of audience needs and expectations.
- Plan and execute community events from large (4th of July/Oktoberfest) to small (karaoke night/trivia night etc.).
- Liaise with concessionaires to ensure value for the community and vendor.
- Display commitment to improving the quality of life for the community within the guidelines of 6 FAM 500.
Fiduciary Responsibility
- Responsible for fiscally sound purchasing decisions, budgets, inventory control, internal controls, bank accounts, payroll, accounting policies and implementation of management directives. Works with an outside auditor in the performance and observation of end-of-year inventory and preparation of yearly financial audit.
- Maintains proper ordering and receiving procedures for purchase of goods or supplies.
Staff Oversight
- Responsible for all hiring and dismissal of staff plus personnel policies, with guidance from Board of Directors.
- Supervises, directly or indirectly, all Association staff. Conducts employee training and counseling where needed.
- Ensures all personnel documentation is on file and up-to-date. Performs personnel evaluations on a regular basis. Oversees employee scheduling and payroll accuracy.
- Monitors work environment to ensure that staff is not subject to harassment or discrimination of any kind.
All other duties as assigned by the Board or required by business operations.