Junior Customer Experience Manager in Essen bei E On

E.ON Solutions GmbH | Permanent | Part- or Full Time

E.ON Solutions GmbH is focused on B2C solutions for the Future Energy Home and eMobility business. We drive E.ON's growth in Solar & Batteries, Heating, Home Energy Management and all eMobility solutions together with 12 country organizations within the E.ON Customer Solution department. We develop the products of the future and provide the best solutions to create a better tomorrow for our customers. Our greatest mission is to improve people's lives by contributing to the fight against humanity's greatest challenge: climate change. In 2020, our customers reduced CO2 emissions by 340,000 tons with our Future Energy Home and eMobility solutions.

At E.ON, diversity counts. We welcome all people and believe that differences make us stronger. Become part of our inclusive and diverse corporate culture!

To strengthen our E.ON Solutions GmbH team, we are looking for a Junior Customer Experience Manager (f/m/d) as soon as possible . If you are interested, apply online.

Responsibilities

• Together with your international colleagues, you make a significant contribution to the optimization and further development of the customer experience in an end-to-end approach with a special focus on our Energy Home Management Application E.ON Home and beyond
• You develop customer-centric concepts, implement them in interdisciplinary teams and optimize digital customer touchpoints along all digital customer interactions
• In addition, you are responsible for setting up and moderating workshops with the relevant product managers and stakeholders as well as for active exchange with our community
• As team member of the Customer Success team you will also function as a touchpoint to support our countries and their customers

Qualifications

• A Bachelor or Master’s degree in business or in a similar field
• First professional experience in the online or technological environment with digital products
• Enthusiasm for modern technology, digital trends and a good understanding of data, system-related interrelationships, and processes
• A high level of quality awareness as well as an eye for design and the user experience
• Good communication and presentation skills as well as an outside-the-box thinking attitude
• You enjoy working as part of a cross-cultural team and like new challenges
• Fluency in English is a must, German is a plus

E.ON is united in working on the most exciting issue that our generation needs to solve: climate change!

With all our employees and customers, we are a global community of innovators and changemakers, all with the belief that each one of us can make a difference for our environment, for our society and for our children – We shape the future.

To keep you motivated and healthy we are offering you the following benefits:

• Flexibility: hybrid work model, flexible working times, sabbatical or additional vacation opportunities allowing great work-life balance
• Working from abroad: up to 20 days in the European Economic Area
• Flat hierarchies: interdisciplinary and very cooperative working style providing room for own ideas
• Modern work environment: workplace according to digital and ergonomic standards
• Personal growth: life-long independent learning making use of a broad range of opportunities working with the newest technology and state of the art trainings
• Family Service Support: services in the areas of childcare, holiday care, nursing support or everyday assistance
• Nutrition & Health: wide selection of fresh meals and drinks in our subsidized bistro and canteen as well as various health offers (e.g. physiotherapy, flu vaccinations, mental health)
• Corporate Benefits: Employee Share Program, E.ON pension scheme, employee discounts, special insurances (and much more)
• A central location: very good public transport connection, free parking and charging points for e-vehicles
• Individual Mobility: from private car and bicycle leasing to subsidized job ticket

Do you have any questions?

For more information, please contact Madeleine Küpper, madeleine.kissling@eon.com. Or are you already convinced that this should be the next step in your career? Then register now and apply online right away.

What else you should know

Employment type: Permanent
Work model: Hybrid
Employment level: Part-time or full-time
Company: E.ON Solutions GmbH
Work location: Essen
Functional area: IT/Digitalization; Project Management; Process Management