Service Reliability Engineer in Erding bei Amadeus

Job Summary

The Frontline Services Team (FLS) at Amadeus is a global, round-the-clock organization dedicated to monitoring and ensuring the recovery of Amadeus' critical production systems. With a focus on supporting the extensive portfolio of Amadeus applications, the team handles a diverse range of solutions, architectures, and technologies. Operating across three regional teams (APAC, EMEA, and AMER), the FLS provides uninterrupted presence and support to guarantee seamless operations.

The frontline services organization is seeking talented individuals to join our Incident Response Team, where you will have the chance to thrive in a one-of-a-kind setting. As a team member, you will be at the forefront of ensuring the stability and reliability of Amadeus' systems, while gaining invaluable exposure and learning opportunities from the industry's best experts and experienced professionals. Your role will encompass solving intricate problems across the entire technology stack, ranging from infrastructure to application message flows. Additionally, you will pioneer innovative approaches such as chaos testing and advanced monitoring/alerting, making a visible and positive impact on the stability of Amadeus' operations.

Key Tasks

Manage a set of our services end-to-end, supporting the journey to cloud-based applications

• Ensure and improve our ability to deliver applications reliably and consistently by developing and

• improving automation to control, build and deploy managed services, integrated into loosely couple toolchains, to form a common continuous deployment pipeline for application development teams as a whole

• Support application deployments, building new systems and upgrading and patching existing ones and design, drive and develop automation to quickly and reliably deploy instances from blueprinted applications or golden images

• Participate in the design and building of tools and processes to support the infrastructure and leverage scripting to build required automation and tools on an ad-hoc basis

• Operate and design the platform within our security and privacy guidelines and troubleshoot issues across the entire stack - hardware, software, application

Key Responsibilities

As a member of the Frontline Services Team, your key responsibilities will include:

• Incident Diagnosis and Response: Utilize your expertise to swiftly identify, analyze, and respond to operational disruptions, minimizing their impact on our systems.

• Incident Resolution Coordination: Collaborate closely with diverse teams to promptly coordinate and execute response and remediation activities, ensuring efficient incident resolution.

• Incident Reporting and Documentation: Thoroughly document incident details, lessons learned, and provide accurate reports to stakeholders, fostering transparency and driving continuous improvement.

• Incident Recurrence Avoidance: Analyze incidents, identify root causes, propose and implement preventive measures to minimize future occurrences.

• Operational Readiness Assessments: Contribute to assessing and enhancing our operational readiness, ensuring that our systems and processes are prepared to handle potential disruptions.

• Incident Response Readiness and Best Practices: Stay updated on emerging challenges and industry best practices, continuously enhancing our incident response capabilities, and ensuring we are prepared to handle future incidents effectively.

• Knowledge Sharing: Actively contribute to knowledge sharing initiatives within the team, sharing insights, best practices, and lessons learned to enhance the collective expertise and improve incident response capabilities.

In this role, you will play a vital part in the Frontline Services Team, proactively addressing operational disruptions, promoting efficient incident resolution, and driving continuous improvement in our incident response processes.

Why Should I Apply?

• Unleash Your Potential: Tackle complex challenges and push your skills to new heights.

• Make a Tangible Impact: Solve real problems that directly affect the experience of millions of customers.

• Learn from Experts: Surround yourself with the best Amadeus engineers, accelerating your growth and development.

• Full Stack Adventure: Gain insights across the entire technology stack, expanding your knowledge and pe