TikTok LIVE DE+, Content Quality & Safety Manager in Berlin

TikTok

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the team
The LIVE Operations team is obsessed with everything to do with TikTok LIVE. From content strategy, monetization, gifting, LIVE features, data analysis, creating campaigns and ensuring a fun and safe space for all of our LIVE users. Our focus is to continually champion and optimize TikTok LIVE through working with creators to ensure a creative, fun and safe space for all of our users.

We're looking for a TikTok Content Quality & Safety Manager to join our expanding TikTok DACH LIVE team in Berlin. You'll be the go-to-person for everything happening in our app in terms of content quality and safety. You'll support the operations team, ensure ongoing content quality and safety education, drive structural improvements and push content discovery and diversification efforts. This role will report directly to the Country Manager.

Responsibilities

• Support the operations team with moderation- and content-related day2day issues, e.g. ensure proper implementation of our content quality & safety guidelines; help address false positives, execute data analyses on moderation-related topics to drive actionable insights; be incident & response POC etc
• Ensure ongoing content quality and safety education for staff, creators & agencies on moderation topics, e.g. stay up-to-date on current quality & safety guidelines; create training materials; host webinars/workshops for creator managers, creators, agencies and other stakeholders etc
• Drive structural improvements to moderation processes, structures and policies, e.g. identify structural issues; build the case for change and achieve buy-in; project manage and work with cross-functional teams to achieve improvements like SOPs, programs, setup change etc
• Push content discovery and diversification efforts, e.g. keeping the DACH team up-to-date on content trends, produce regular content reports on new developments as well as risks, devise action plans to drive content diversification etc

Qualifications

Minimum Qualifications:

• Bachelor's degree or above, with at least 2+ years experience related to content quality & safety and/or moderation
• Real enthusiasm for live-streaming and sincere interest in creators' needs and point of view
• Proactive, hands-on mentality with a willingness and proven ability to get things done
• Eye for detail and fast learning ability
• Strong project management and organisation skills to effectively manage cross-functional stakeholders
• Ability to analyze data and deduce actionable insights
• Proficiency in German and English to communicate with both internal and external stakeholders

• Prior experience in a live-streaming, video-sharing, social media, or gaming context preferred

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.