Customer Service Coordinator Diabetes Care in Wiesbaden bei Abbott Laboratories

Customer Service Coordinator (m/f/d) Diabetes Care in Wiesbaden bei Abbott Laboratories

Abbott Laboratories

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

In Germany, Abbott has more than 3,000 employees working in manufacturing, research and development, logistics, manufacturing, sales and marketing. They are located at Abbott`s German headquarters in Wiesbaden and its sites in Hanover, Neustadt am Rübenberge, Wetzlar, Eschborn, Cologne, Jena and Hamburg.

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to:

Career development with an international company where you can grow the career you dream of
An attractive benefits package (e.g. attractive Abbott Pension Plan, a company bike, employee stock purchase program)
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
A challenging position in a fast-growing crisis independent industry

To become part of a dynamic, highly educated, highly skilled, and motivated team
Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
Multi-national environment, where we foster the development of our talents within the enterprise

The Opportunity

This position works out of our Wiesbaden location in the Abbott Diabetes Care (ADC) - Abbott GmbH. We’re focused on helping people with diabetes manage their health with life-changing products that provide accurate data to drive better-informed decisions. We’re revolutionizing the way people monitor their glucose levels with our new sensing technology.

Your tasks:

Management of (external 3rd party) customer service team(s) in consideration of quality policies
Ownership of understanding and improving client satisfaction levels measured in Net Promoter Score (NPS), identification of process gaps and development of mitigation plans
Design and implementation of new processes under supervision of customer service manager
Takes ownership of understanding and improving client satisfaction levels, identifying performance gaps and ensuring closing of those gaps
Verification of incoming monthly invoices
Accomplish customer service human resource goals by orienting, training, assigning, scheduling, coaching, counseling external call agents; communicating and tracking of job expectations and goals; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

Your qualification:

Post graduate diploma or University degree and/or adequate degree and on-the-job business exposure
1 to 3 years of work experience required
Proven project management and analytical skills
Call center and/or customer service work experience
Experience in organizations promoting end customer products online
Fluent in German and English language

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

We ask for your understanding that we only consider online applications via our online application portal. Applications by email or post cannot be processed. Original documents will not be returned.

Connect with us at www.abbott.com, on LinkedIn at https://www.linkedin.com/company/abbott-/, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.