Customer Care - Talent Partner in Berlin bei Chapter 2

This role is a unique opportunity for a Customer Care/Customer Service Recruiter to make a significant impact within a leading organization, focusing on the recruitment of top-tier customer service talent. The selected candidate will manage the complete recruitment cycle, from sourcing and screening to interviewing and hiring, employing strategic approaches to build a robust customer service team capable of exceeding customer expectations.

What you'll be doing

As an integral talent partner, you will be carefully selected to align with our client's specific customer service needs. Your role involves integrating deeply within the client's organization to establish and nurture productive relationships essential for understanding and addressing recruitment challenges.

Who you are

Passionately committed to excellence in customer service, with specialized experience in recruiting for customer care roles.

Possess a deep understanding of the customer service sector, including the skills, attributes, and tools that define successful customer service professionals.

Have at least 3+ years of experience in dynamic environments, preferably within industries known for high standards of customer service, with a proven track record in hiring for essential customer-facing positions.

Skilled in identifying and attracting top talent in customer service, with a focus on both technical skills and the soft skills essential for exceptional customer interactions.

Have a proven ability to navigate various recruitment channels and platforms to source candidates who not only meet the required skill set but also align with the company's culture and values.

Demonstrated expertise in leveraging innovative sourcing strategies to engage with passive and active candidates in the customer service domain, including social media, job boards, and networking events.

A detail-oriented, data-driven individual who leads by example, adept at crafting and presenting detailed, metrics-based reports to stakeholders, with a specific focus on customer service recruitment metrics and outcomes.

Chapter 2 is committed to creating a diverse workforce that reflects the full diversity of society. We welcome applications from all backgrounds and are dedicated to ensuring an inclusive recruitment process for every candidate.