Customer Service Representative (CSR) in Unterschleißheim bei Wolfspeed

Customer Service Representative (CSR) m/f/d in Unterschleißheim bei Wolfspeed

Wolfspeed

At Wolfspeed, we do amazing things in a human way.

We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.

Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do.
Hate red tape? We remove roadblocks instead of creating them.
Student? We offer continuing education assistance.
Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach.

The Day-to-Day:

Analyzes and resolves order problems which may either be system or customer related. Reconciles reports which tracks system inaccuracies or imbalances.
Update systems, maintains customer order files, prepares reports and systematically documents phone conversations in accordance with established business controls.
Provides appropriate information such as delivery schedules / quotes, prices, discounts, etc. to the customer. Ensures that the customer understands Wolfspeed terms and conditions.
Ensures reconciliation with purchase order. Edits and enters order into system databases. Ensures information integrity. Follow-up with the customer to obtain needed information, e.g. freight forwarder.
Actively participates in customer visits when necessary and may include minimal travel to customer sites.
Follows required order administrative Sarbanes Oxley business controls per company policies and procedures.
Provide post shipment support or problem solving to achieve customer satisfaction, e.g. sample / no charge shipments, tracking, POD’s, shipment error correction, product recall, etc.

This Job is Right for You if You Have:

4 year college degree (business preferred) or equivalent experience in Customer Service.
0-4 years experience in either production control or order administration.
Effective communication.
Able to work independently in a fast-paced environment with multiple priorities.
Ability to understand written processes and procedures for Sarbanes Oxley and other internal policies and procedures.
Attention to detail and excellent organizational skills.
Efficient in MS Office

Additional Information:

Normal M-F work hours.
The role may be local or remote based in Germany
This role may require additional duties and/or assignments as designated by management.

To put it legally – Wolfspeed is an equal opportunity employer.

We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law.