Gestalte deine Karriere als Dispatcher Operations Control (f/m/d) bei Blacklane GmbH in Berlin

• Ensure our ground transportation service runs smoothly on a daily basis.
• Interact mostly with our partners/chauffeurs/guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.
• Follow up on customer issues to the point of resolution, keeping customers updated as needed.
• Dispatch chauffeurs onto open booking requests from customers.
• Keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with Limousine Service Providers on the phone
• Autonomously find solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.)
• Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently.
• Identify areas of improvement and propose potential solutions to the Team Lead Operations Control, always thinking about the bigger picture and the impact on Blacklane.

ABOUT YOU:

• At least 2 years experience in a strongly service-oriented dispatching role (e.g. air travel, ground transportation business etc).
• You have excellent organizational and communication skills, the ability to multitask and prioritize your workload.
• You have excellent English language skills, additional languages are a plus.
• You are convincing while also being personable, helpful and competent. And you possess a high degree of flexibility, team spirit, independence and are always open to new tasks.
• You are a team player, with the ability to motivate the team to improve each day.
• You are very experienced with web-based customer care systems. Being familiar with Intercom is an advantage.

Blacklane is a scale-up started in 2011, founded by Jens Wohltorf and Frank Steuer who wanted to create the first global chauffeur service. We started by filling chauffeurs’ ‘empty leg’ journeys and have grown with our partners to over €100 million in annual revenue (pre-pandemic). Backed by Daimler and other investors in Germany, Japan, Switzerland, and the UAE, we’re now a trusted brand within corporate travel.

We believe in ethical business practices and have a strong company culture.

• Continuous Learning: We believe that open and actionable feedback is the essential component of continuous development. Set your personal development plan and take an active role in our internal learning communities to progress your career.
• Flexible Working: Even the most ambitious Blacklaner needs some time to unwind. Find out what works for you and your team with flexible working hours and home office days (working from home is the new normal).
• Become Part of the Crew: Get to know your fellow Blacklaners through our regular team socials. Our success comes from a collaboration of more than 350 people from 70 nations and we are looking for more exceptional people to join us!
• Employee Stock Options Plan: We want all Blacklaners to benefit from the company's success, so every employee gets virtual stock options.
• Fair Remuneration: We’ve banded salary levels and matched them to the local costs of living, meaning you’re always paid fairly and you know that the rest of the crew is too.
• Sustainability:We care for both people and the planet, having launched the mobility's industry-first global carbon offset scheme in 2017. Blacklane has pledged to deliver 15% of its journeys in electric vehicles by 2023.
• Equal Opportunity: We are committed to inclusion and diversity. A company is only as strong as its crew, so we developed a work environment that is inclusive, inspiring and open. All qualified applicants receive consideration for employment without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
• Blacklane Cares day: Every crew member receives 8 hours of paid leave per year to particip