Dispatcher Operations Control in Berlin bei Blacklane GmbH
Dispatcher Operations Control (f/m/d) in Berlin bei Blacklane GmbH
The Dispatcher Operations Control plays a critical role in ensuring the efficient and seamless operation of Blacklane, managing the dispatching of resources, and coordinating with various teams to ensure timely and safe travel experiences for our guests and reports to the Team Lead Operations Control.
If you don’t just love customer service but you yearn to solve issues and make things work, and you see opportunities where others see problems then we would love to set up a call.
- Ensure our ground transportation service runs smoothly on a daily basis.
- Interact mostly with our partners/chauffeurs/guests and internal stakeholders at times, working to resolve queries in connection to live service that is provided in real time, while maintaining relationships and building trust.
- Follow up on customer issues to the point of resolution, keeping customers updated as needed.
- Dispatch chauffeurs onto open booking requests from customers.
- Keep costs to a reasonable level by quickshotting smartly and by negotiating the best possible price for rides with Limousine Service Providers on the phone
- Autonomously find solutions for urgent needs showing up due to new requests or unexpected scenarios (i.e.: flight delays, car breakdowns, etc.)
- Handle internal administrative tasks such as monitoring priority clients and documentation of individual queries independently.
- Identify areas of improvement and propose potential solutions to the Team Lead Operations Control, always thinking about the bigger picture and the impact on Blacklane.
- At least 2 years experience in a strongly service-oriented dispatching role (e.g. air travel, ground transportation business etc).
- You have excellent organizational and communication skills, the ability to multitask and prioritize your workload.
- You have excellent English language skills, additional languages are a plus.
- You are convincing while also being personable, helpful and competent. And you possess a high degree of flexibility, team spirit, independence and are always open to new tasks.
- You are a team player, with the ability to motivate the team to improve each day.
- You are very experienced with web-based customer care systems. Being familiar with Intercom is an advantage.
Blacklane is a scale-up started in 2011, founded by Jens Wohltorf and Frank Steuer who wanted to create the first global chauffeur service. We started by filling chauffeurs’ ‘empty leg’ journeys and have grown with our partners to over €100 million in annual revenue (pre-pandemic). Backed by Daimler and other investors in Germany, Japan, Switzerland, and the UAE, we’re now a trusted brand within corporate travel.
We believe in ethical business practices and have a strong company culture.