Nikon SLM Solutions AG Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be responsible for installation of complete systems at customer locations primarily in the Las Vegas, NV region and, when needed, throughout the Americas. Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces.
In addition, the Field Service Engineer will:
- Provide technical support for SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and productivity.
- Collaborate with customer personnel to ensure successful installation and start-up.
- Engage, teach, and train customer personnel on level 1 system use for SLM Solutions equipment and peripheral machines.
- Attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
- Communicate the installation or repair status frequently to the customer and the Service Manager.
- Work closely with the Service Manager to ensure customers are served with excellence.
This role is most effective at customers’ sites, which will primarily be in the Las Vegas, NV region however, national and international travel will be required on occasion.