Travel Counselor I Onsite Germany Grafenwoehr in Grafenwöhr bei CWT

CWT

Travel Counselor I Onsite Germany Grafenwoehr

- (2300007J)

Joining CWTSatoTravel means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the SatoTravel team, you’ll see that our core value of caring runs deep. It goes beyond the confines of our company too; our commitment to corporate social responsibility is deeply rooted in what we do and who we are.

Because we care so much for our travelers we also care for our colleagues by fostering a high-performance and high-quality environment, fully supported by our leaders helping you succeed.

We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams and contact centers, and the dynamic between colleagues. Our people want to be here — which explains the long careers of so many of our colleagues.

Through our winning combination of outstanding people and innovative technology, we’re focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons. And as part of the SatoTravel organization, you’ll be at the forefront of providing that exceptional experience. Going beyond just making bookings, you’ll play a key role in delivering a safe and enjoyable journey to our clients’ traveling employees.

On a day-to-day basis, you will:

Create and complete travel arrangements (air, hotel, rail and ground transportation)
Ensure reservations are built according to client standards and preferences
Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
Handle basic and moderately complex bookings with potentially non-standard and multi destinations, ticket exchanges and complex fares
Sells products that are of commercial value to CWTSatoTravel and contribute to CWTSatoTravel’s profitability; sells “add on” attachments (hotel, other); upsells targeted areas of travel
Escalate most complex bookings to more experienced staff
Assignments include both routine and non-routine work
Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up to date

#LI-ONSITE

Qualifications

Your passion for service excellence and your commitment to supporting your team are what’s most important to us. Our clients are at the heart of everything we do, and we want to hire people who feel the same way. So, if you’re willing to learn, we will teach you everything you need to excel in this exciting industry.

The kind of attributes we’re looking for in new team members include:

Languages

English fluent – written and spoken
2nd language a plus

Knowledge, Skills and Abilities (KSAs)

Detail-oriented
Good verbal and written communication skills
GDS knowledge - Sabre (preferred), Amadeus or Galileo
Basic MS Office A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
Strong teamworking skills
A positive, “can do” attitude
Willingness to learn and grow!
Any travel industry-related experience
Customer Service experience/ skills

Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT, the individual is required to adhere to all government required and/or company mandated information security policies and regulations. The individual is also required to take all information security and Privacy Act training required by the Government and/or company. The individual is required to safeguard any such information and in the event of any improper disclosure to company officials in accordance with applicable information security policies or regulations.

Primary Location

Grafenwöhr

Work from home

Employment type

Standard

Job Family

Travel Counselors

Scope

Country

Travel

Shift

Day Job