BC Service Trainee in Wiesbaden bei Bank of America

Bank of America

Requisition # 1161

Banking Center Service Trainee @ Wiesbaden-Clay Kaserne (Germany) ***m/f/d*** (male/female/diverse)

PRINCIPAL ACCOUNTABILITIES
Banking Center Service Specialist during the first 6 months of employment. Position responsibilities extend to learning, mastering and carrying out a standard range of service assignments as specified below.

I. General Tasks and Skills

Provide basic financial services within assigned authority limit including, but not limited to, cashing checks, accepting individual deposits, buying and selling l local and foreign currency, selling financial papers, processing SEPA One Time Payments (OTP).
Maintain adequate supply of cash to meet business needs while complying with standard limits, and accurately balance cash holdings daily.
Complete transactions initiated by other sections/departments by paying out loans, processing wire transfers and accepting loan payments.
Process Night Depository containers and Subject to Count deposits on an as needed basis.
Process organizational transactions on an as needed basis.
Become familiar with ATM servicing and replenishment
Learn to perform and become familiar with being a dual control member when servicing ATM machines, processing incoming and outgoing cash shipments or transporting cash requiring military or security police support.
Open and close accounts (i.e. Checking and Savings Accounts and Certificates of Deposit) for authorized individuals utilizing the Relationship Building Notes (RBN).
Become familiar with opening and closing accounts (i.e. Check and Savings Accounts) for organizational customers.
Initiate and cancel account services (i.e. ATM Cards, checking to savings transfers).
Learn to perform account maintenance tasks for individual accountholders and organizational accounts (i.e. Account Life Extensions, Stop Payments, local bill pay recalls).
May learn to process standard loans through the automated loan decision rendering software application.
Assist customers in enrolling and conducting Online Banking, and with Mobile Banking questions.
Handle routing customer inquiries.
Learn to reconcile Financial Paper Working Stock log and compare with Printed Checks Report.
Prepare wire transfers.
Perform other reasonable duties as assigned.

II. Security

Follow work station security, robbery, and bomb threat procedures.
Ensure the protection of confidential and proprietary information.
Protect entrusted keys, combinations and codes.
Comply with fraud prevention, anti-money laundering policy and procedures and any other regulatory compliance policies/procedures.
Protect the Bank and Department of Defense assets.

III. Service Delivery

Build knowledge of the standard scope of the Bank’s products and services.
Perform all customer transactions in a professional manner to build customer confidence and trust.
Apply all Playbook behaviors and demonstrate the Community Bank Spirit and Core Values.

Required skills:

Minimum of six months cash handling and customer service
Minimum of six months experience with cross-selling, and/or product referral
Proven results in a customer-centric, results-driven environment
Engage with customers; effectively communicate, build rapport and overcome objections
Ability to identify customer financial needs, goals and objectives
Ability to respond and assist customers with inquiries and/or problem resolution
Ability to work effectively as a team member
Strong communication skills (including verbal and non-verbal) and active listening skills
Careful attention to detail and time management
Proficiency in basic computer skills

Desired Skills: