Customer Onboarding Manager in Freiburg bei realworld one GmbH & Co KG

Customer Onboarding Manager (m/f/d) in Freiburg bei realworld one GmbH & Co KG

realworld one GmbH & Co KG

realworld one is the global leader in enterprise virtual (VR) and augmented reality (AR) solutions, focusing on the life science industries.

realworld one’s customers include several major, well-known companies such as Lonza, Illumina, ZEISS, Bio-Rad, Agilent Technologies, Beckman Coulter Life Sciences, Becton Dickinson, QIAGEN, Hologic, GEA Group, and Tecan among many others.

With its comprehensive scientific and industry expertise, realworld one has developed a systematic approach to implementing VR and AR within the areas of sales and marketing, service and support, research and development, as well as manufacturing and production.

In order to expand our team in Germany, we are now looking for a talented

Customer Onboarding Manager (m/f/d)

Your responsibilities:

Act as the implementation specialist to onboard customers and successfully roll out our virtual reality solutions
Be the primary driver of the implementation and onboarding project with the customer
Work with the customer’s stakeholders to assess and prepare facilities, network infrastructure, and hardware for using virtual reality technology
Train the customer's key staff on how to use virtual reality technology effectively remotely or onsite
Ensure that implemented projects meet or exceed customer expectations and monitor customer feedback for continuous improvement
Monitor and report on the performance of the implemented solutions, including usage rates and customer satisfaction
Once solutions are implemented and optimized, complete the hand-over process to our customer success and support teams to continue the customer life cycle
Support in designing, creating, maintaining, and continually improving the implementation process and its documents, and templates

Your profile:

Two or more years of experience in implementing SaaS / digital solutions, customer success, customer onboarding, or project management for B2B customers
Experience in SaaS, Consulting (1st or 2nd tier) or IT/digital
Excellent communication and customer-facing skills
Familiarity with project management tools and methodologies
Highly reliable and detail-oriented
Ability to adapt to different work environments and manage relationships in diverse settings
Full fluency in English is required, fluency in German is a big bonus
Must be willing to travel frequently for on-site customer visits, trainings, and implementations, as required by project needs

What we offer you:

An opportunity to work for a market-leading tech company with a broad international customer base that is using VR and AR to transform the way they work, learn and research
The experience of creating and implementing highly-valuable and innovative technology, while contributing to the long-term growth of a successful tech company
Be a part of a diverse international team with highly-qualified and dedicated colleagues representing over 30 nationalities
Bring in your own ideas and actively participate in shaping our company
Receive a competitive salary, relocation support (if needed) and additional benefits such as Hansefit, subsidized lunch, regular team events, office snacks, gourmet coffee and a modern office located in the newly built Green City Tower complex in Freiburg

Do you want to help revolutionize the virtual world and join one of the most ambitious tech companies in Germany?

If this sounds like the right fit for you, apply now!

We look forward to hearing from you soon.