Working Student - Sales Operations in Berlin bei EMnify GmbH

Working Student - Sales Operations (m/f/d) in Berlin bei EMnify GmbH

EMnify GmbH

Why emnify?

With a predicted 25 billion connected IoT endpoints by 2025, the commercial and technological opportunities presented by the IoT are endless. Not to mention the career paths this exciting space has created. emnify stands out by delivering the next generation of connectivity technology to IoT solution providers worldwide – either directly or via strategic partnerships with CSPs. The most exciting thing about working at emnify is that we are just at the beginning of our journey. We are constantly developing our culture, people and our business approach further. Our guiding principles are driving transformation, customer centricity and empowering people. If you share our vision to unlock the potential of connectivity in a people focused culture that gives you the chance for impact, growth and to be successful together, we would be happy to join us.

Your Role:

Manage the setup of new customer sales contracts within our emnify portal
Import data into Salesforce (ie: sales leads import for campaigns)
Issue monthly credit notes for customer refunds
Maintain CRM data in an accurate way, and help users with daily requests
Interface with emnify teams cross-functionally: Sales & Customer Success setup of their contracts in EUI, support users in Salesforce with daily requests, CRM reporting.
Finance - issuing monthly credit notes and reporting it back to Finance. Marketing - Lead & campaign management.
Logistics - support within CRM regarding SIM shipments.

Your Impact:

As emnify’s celebrated Working Student of Sales Operations, your main role is to set up customer contracts within our portal. This is a fantastic opportunity to learn Salesforce and the technical functions of the platform and engage across teams.

Within your day-to-day journey, you’ll have the chance to support CRM users (e.g account reassignment, data mass updates, data accuracy check, reporting, new user creation) and perform sales lead list uploads to Salesforce. Continued operational support of Salesforce Admin and Sales Ops Manager in their ongoing projects is also to be expected in the role.

Your Skills:

20 hours/ week availability – remote option from Germany
Ability to work independently
Excel skills at intermediate level- frequently using the VLOOKUP function (Other tools we use daily: DocuSign, Jira, Confluence)
Attention to detail – this role requires setting up technical configuration of customer accounts properly in our portal
Analytical and critical thinking skills - support the CRM processes and help with reports
Communication skills to proactively interface with colleagues from different departments quickly

Important requirement - we set up a large percentage of contracts on first business day of the month, so we will need your schedule flexibility and availability on this date(s).

Your Benefits

Learning culture

It’s all about your growth. emnify puts a lot of effort into setting up different learning opportunities for everyone. We are currently focusing on leadership coaching with our partner Gallup with their strengthsfinder approach. We enable leaders to identify their strengths to continue their learning journey. We offer emerging leaders with our partner Junto to connect with other leaders from similar companies to learn together and grow a network. On top of that our employees benefit from lunch & learn sessions to learn and understand different parts of the business better and leverage the different skills from each other.

Mental health

The last couple of years were full of challenges for everyone. We believe your mental wellbeing is everything to us. That's why we have partnered with Plumm to bring you the very best mental health care. Plumm will give you the support you need – or want – and empower you to be the best you! Better yet, it’s entirely online. You can work on any goal you want, anytime, from anywhere, and use any well-being resource that works for you! You benefit from 1on1 video sessions with certified therapists, chat therapy sessions or online courses for meditation and even more.

Celebrate success together

We empower leaders to spend some quality time with their teams and get together for dinners, workshops, or other fun activities. Building relationships in your team and beyond is key to form and maintain a high-performance culture that ensures a successful and competitive business. We want work to be f