Virtual Customer Success Partner Associate in Berlin bei SAP

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

YOUR FUTURE ROLE

In this role you will be working in a cross-functional team who strives to embody customer focus, collaboration, and trust. We are looking for people who share our passion for creating products that people love to use. To thrive in this role, you are someone who appreciates close collaboration, open communication, and holistic solutions.

• Manage the overall SAP Signavio tech touch customer relationship in alignment with internal stakeholders
• Accountable for customer’s overall success with a strong focus on administrative topics such as working on contract and billing requests, account updates, and renewals

• Assist with improving internal processes and customer facing outreaches
• Share insights about customer use cases and issues with SAP Signavio leadership
• Assist with content / best practices creation for tech touch customer segment
• Creative writing of blog posts in the online customer community

YOUR PROFILE

• Prior experience in Customer Service or in a customer facing role that includes mass communication
• Ability to collaborate, build strong relationships internally and support communication campaigns
• Ability to proactively engage across functions (Sales, Services, Marketing, Product Management & others)

• Excellent organizational, time management, and communication skills
• Passion for customers and their success
• Experience in email marketing and content creation (optional)
• Experience in business process management / business process consulting (optional)
• Business fluent in German and English

ABOUT THE TEAM

Building on SAP's intelligent enterprise strategy, it is the mission of SAP Signavio to assist our customers in navigating through their digital transformation and help them understand and improve their business processes in a data-driven way. With the acquisition of Signavio, a recognized and strong market leader in the process excellence and intelligence area, we are creating a comprehensive, end-to-end SAP Signavio offering for our customers. Our purpose is to help our customers innovate in an ever-changing world.

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific c