(Senior) System Engineer in München bei zooplus SE

(Senior) System Engineer (all genders) in München bei zooplus SE

zooplus SE

Company Description More than 20 years ago, zooplus was one of the first to bring the pet category into the world of eCommerce. Today, we stand strong as Europe’s leading online pet platform, delivering moments of happiness to more than 9 million pet parents each year.

Job Description

We are expanding our team and looking for a (Senior or Professional) System Engineer (all genders) in our Workplace Services team.

Your tasks

Analyze and resolve Incidents and Service Requests
Maintain given technology proactively
Collaborate with external partner and internal departments
Collaborate with other teams in early adopter phase to create and architect a solution
Creates Trainings, Knowledge Base articles and Operational Instructions towards the Service Desk
Evaluate the business requirements and adopt to the current environment
Provide knowledge of the market towards business customers
Analyze Market on current solution (New Features, Major Changes)
Consult Business up to higher management
Create business decision information including value and costs
Act as a 3rd Level Support to the Service Desk
Provide and present management reports
Act as escalation level during operations

Qualifications

6 years plus in a designated function role
Excellent Knowledge of Endpoint Services
Active Directory/ Azure Active Directory
SCCM/Intune
JAMF
Microsoft 365 Services
Windows Client Operating Systems
Basic intercultural experience
Ability to mentor and support team members in technical topics and non-technical topics
Knowledge of ITSM Services and policies
Excellent verbal and written communication skills
Excellent analytical and problem-solving abilities
Excellent organizational and time-management skills
Excellent documentation skills
Good presentation skills
Fluent business English

Additional Information

With more than 1,000 passionate professionals located across 10 European offices, we believe our success comes from working together and leveraging our international strengths. Expect to work in a hybrid environment, collaborating with colleagues in different locations remotely or face-to-face at the office.

Our benefits

20% discount in our zooplus shop
Internal and external training
Team events
✈️ 28 vacation days and days off on 24th and 31st of December
️ Corporate rates at a local gym chain (Body & Soul)
Company mobile phone for work and personal use

Want to know more? Learn more about who we are and what we do and visit our LinkedIn company profile.

zooplus is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.